Global Junior Business Analyst, Docplanner
Customer Care
+ ESOP
More information about location
Booking platform and management software provider for doctors
Be an early applicant
Booking platform and management software provider for doctors
1001+ employees
Be an early applicant
+ ESOP
More information about location
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- This is an excellent opportunity for someone who is passionate about problem-solving, customer satisfaction, and continuous improvement within a collaborative, international environment
- Have experience in analytics, project management, operations, or other areas related to business development
- Enjoy working with data, identifying trends and creating insightful reports
- Be comfortable using Excel and eager to improve your skills
- Have worked with CRMs and experience with SQL, Python, or R would be a plus!
- Be fluent in both spoken and written English
- Be naturally curious and proactive
- Learn new tools and skills quickly and independently
- Tackle problems with a positive, solution-oriented mindset
What the job involves
- As a Junior Business Analyst in our Customer Care department, you’ll play a key role in helping us improve customer experiences through data-driven insights
- You’ll support the team by analyzing trends in customer feedback, identifying operational gaps, and assisting in the development of new support strategies
- A significant part of your role will involve working closely with local Customer Care teams across different countries, helping to ensure a consistent and high-quality support experience for all our customers—no matter where they are located
- You’ll contribute to building a standardized global structure that aligns with our commitment to excellence and efficiency in customer service
- Collect, clean and analyze data from the local teams to identify trends and recurring issues and their impact on KPIs
- Develop reports and dashboards to track teams performance and KPIs
- Collaborate with the local Customer Care teams to recommend improvements in processes
- Support the implementation of new tools and procedures
- Help prepare insights for internal stakeholders
- Provide detailed analyses to support the development of data-driven solutions
Application process
- 1️⃣ Intro Chat – A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation
- 2️⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with your future manager, Nikola Tyralikova (Global Customer Care Operations Lead) who you’ll be reporting to in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too
- 3️⃣ Business Case – Dedicated prep time to showcase your problem-solving and strategic thinking, followed by a collaborative session with the hiring manager and team to walk through your findings together
- 4️⃣ References & Offer!
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2019
$90.3m
SERIES E
May 2017
$17m
SERIES D
Total funding: $141.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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