Senor Technical Product Manager DevRel & Identity, Gorgias
$170.3-188.3k
+ 0.01% – 0.02% Equity
More information about location
2+ days a week in office
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
$170.3-188.3k
+ 0.01% – 0.02% Equity
More information about location
2+ days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Experienced Generalist PM: 4+ years of product management experience, ideally working across platforms, APIs, integrations, or identity/authentication products
- Technical & Strategic: Capable of navigating complex technical landscapes and aligning cross-departmental stakeholders around enterprise solutions
- Data-Driven & Customer-Focused: Comfortable leveraging quantitative and qualitative insights to guide prioritization and demonstrate ROI
- Collaborative Leader: Skilled in coordinating diverse teams, bridging technical and business perspectives effectively
Desirable
- Experience with IPaaS platforms or third-party integration platforms or previous Developer Relations role
- Experience in enterprise authentication systems (SSO, IAM)
- Familiarity with the eCommerce landscape and the specific challenges of large eCommerce businesses
What the job involves
- As a Product Manager for Developer Relations & Authentication, you'll initially support two critical areas:
- Authentication & User Management – Driving enhancements to authentication, Single Sign-On (SSO), Identity & Access Management (IAM), user provisioning, and role-based access control (RBAC) tailored specifically for enterprise customers
- Growth & Retention via 3rd-Party Integrations – Supporting and optimizing our ecosystem of third-party integrations, particularly those serving enterprise-level merchants, to drive meaningful growth in Enterprise ARR
- We are looking for a strategic and adaptable Technical Product Manager who can effectively balance the immediate needs of our enterprise authentication platform with growing our third-party integrations ecosystem
- Your efforts will directly impact our ability to attract, retain, and expand enterprise customers and tech relationships
- Improve and scale authentication solutions (SSO, IDP) to meet enterprise customer needs
- Enhance user provisioning and LDAP capabilities to streamline admin experiences
- Work closely with enterprise sales. customer success teams as well as agent experience sqaud to prioritize features critical for high-value enterprise clients
- Scope, manage, and ensure successful implementation of critical integrations, identified by the Tech Partnerships team
- Lead the effort to build a granular and powerful event notification system with third party systems
- Collaborate cross-functionally to identify strategic integration opportunities, addressing market gaps to attract and retain enterprise customers
- Oversee IPaaS partnerships, ensuring integrations built externally meet high standards and deliver tangible enterprise value
- Improve the ease of authentication for third-party integrations, enabling seamless data exchange and actions between Gorgias and tech partners
- Drive clarity and consensus among cross-team stakeholders, aligning technical delivery with strategic business outcomes
- Ensure consistent API structures, high-quality documentation, and robust support to foster an attractive developer ecosystem
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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