Senor Technical Product Manager DevRel & Identity, Gorgias

• Experienced Generalist PM: 4+ years of product management experience, ideally working across platforms, APIs, integrations, or identity/authentication products
• Technical & Strategic: Capable of navigating complex technical landscapes and aligning cross-departmental stakeholders around enterprise solutions
• Data-Driven & Customer-Focused: Comfortable leveraging quantitative and qualitative insights to guide prioritization and demonstrate ROI
• Collaborative Leader: Skilled in coordinating diverse teams, bridging technical and business perspectives effectively

Desirable

• As a Product Manager for Developer Relations & Authentication, you'll initially support two critical areas:
• Authentication & User Management – Driving enhancements to authentication, Single Sign-On (SSO), Identity & Access Management (IAM), user provisioning, and role-based access control (RBAC) tailored specifically for enterprise customers
• Growth & Retention via 3rd-Party Integrations – Supporting and optimizing our ecosystem of third-party integrations, particularly those serving enterprise-level merchants, to drive meaningful growth in Enterprise ARR
• We are looking for a strategic and adaptable Technical Product Manager who can effectively balance the immediate needs of our enterprise authentication platform with growing our third-party integrations ecosystem
• Your efforts will directly impact our ability to attract, retain, and expand enterprise customers and tech relationships
• Improve and scale authentication solutions (SSO, IDP) to meet enterprise customer needs
• Enhance user provisioning and LDAP capabilities to streamline admin experiences
• Work closely with enterprise sales. customer success teams as well as agent experience sqaud to prioritize features critical for high-value enterprise clients
• Scope, manage, and ensure successful implementation of critical integrations, identified by the Tech Partnerships team
• Lead the effort to build a granular and powerful event notification system with third party systems
• Collaborate cross-functionally to identify strategic integration opportunities, addressing market gaps to attract and retain enterprise customers
• Oversee IPaaS partnerships, ensuring integrations built externally meet high standards and deliver tangible enterprise value
• Improve the ease of authentication for third-party integrations, enabling seamless data exchange and actions between Gorgias and tech partners
• Drive clarity and consensus among cross-team stakeholders, aligning technical delivery with strategic business outcomes
• Ensure consistent API structures, high-quality documentation, and robust support to foster an attractive developer ecosystem