Customer Support Associate, Indeed Flex
3-Months Fixed Term Contract
5 days a week in office
Flexible technology based staffing platform
Be an early applicant
Flexible technology based staffing platform
201-500 employees
Be an early applicant
5 days a week in office
201-500 employees
Company mission
To unlock a world where access to work and workers is frictionless.
Role
Who you are
- Strong understanding of technology to drive a tech-enabled solution for clients, partners, and the Flexer, including Google Workplace, Slack, Salesforce, Excel, Shared Drives, Miro, Monday.com, etc
- Demonstrated success in delivering exceptional levels of customer service and/or technical support to a diverse audience via email, chat, and phone channels
- Demonstrated capabilities to manage workload, set priorities, and resolve issues with minimum direct supervision and minimum escalations
- Working knowledge of Windows and Mac operating systems
- Working knowledge of Android and Apple OS mobile operating platforms
- Exceptional written and verbal communication skills to collaborate and support effectively and efficiently with Flexers, Clients, and internal groups in order to resolve issues promptly and professionally
- Passionate about technology enablement and delivering exceptional user experiences
- Curiosity to actively seek out new ways to utilise or improve technologies, systems, and processes internally to benefit the entire team
- Strong organisational, time management, and prioritisation abilities
- Excellent customer service mindset to deliver an outstanding experience, even in less-than-ideal situations with frustrated and disenfranchised users and clients
- You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
- You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You’re proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it
What the job involves
- 3-months Fixed Term Contract starting from October 14th 2024. This will be full-time office based role
- As an Operations Executive here at Indeed Flex - you will work cross-functionally to match the Flexers on our app to the right jobs, helping our clients meet their hiring targets
- You will use internal data to proactively analyze shift patterns and job requirements, and understand our pool of Flexers to maximize fulfillment
- In this role, you will work closely with internal and external groups, including our clients, Account Managers, Recruiters, and others to ensure that client needs are being met and that work opportunities are being fulfilled by Flexers
- In short, you will become a trusted expert on the Indeed Flex platform and will help people get jobs
- Support initiatives directly related to Indeed Flex expansion into new geographies, markets, and industries
- Provide exceptional levels of technical support and service to Indeed Flex users including Flexers and clients via email, chat, and phone
- Play an integral role in managing daily operations - collaborating with Flexers, clients, and internal groups
- Facilitate external engagement to resolve issues when a solution cannot be obtained in house
- Support implementation of new processes and procedures to drive growth and performance of support KPIs and SLAs
- Contribute to continuous improvement efforts related to operations, support, and fulfillment
- Ensure processes are noted clearly and properly and that notations and issue logs are normalized across the team
- Coordinate with internal support groups to ensure adequate support coverage across multiple time zones to meet support KPIs and SLAs
- Enforce IT and Data Security standards, policies, practices, and procedures
- Develop a thorough understanding of the Indeed Flex platform
- Participate in rotational shifts to provide weekend coverage as required for your workgroup with relation to rapid growth and expansion
Salary benchmarks
Our take
Approximately one-third of the UK workforce works part-time, and interest in part-time and flexible work is forecasted to continue as the economy recovers and people seek work opportunities that fit their priorities.
Syft, a UK-based online recruiting platform for the hospitality, events and light industrial sectors, was acquired by Indeed in 2019. The company introduced the Indeed Flex brand to incorporate workforce management, VMS and a fully managed service for employers’ flexible and part-time recruitment and staffing needs.
Indeed Flex has been well-served by its laser-sharp focus on flexible workers, and its connection to Indeed has lent the company valuable credibility. It will need to continue to attract top part-time talent to ensure its continued success.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-9% employee growth in 12 months
Company
Employee endorsements
People of all backgrounds are welcomed
"A very diverse workforce, there are people from different backgrounds and cultures at all levels of the company where everyone can be a true self..."
Company benefits
- Unique bonus structure for every employee - based on performance
- Hybrid working model - work from any one of our regional offices or from home, picking the mix that works for you (from 100% in-office to 100% remote)
- 25 Days PTO (Prorated) + Birthday Day Off
- Regular team building events
- Short Term Incentive Plan (STIP)
- Cycle to work scheme
- Discounted gym memberships
- Perkbox - discounts and goodies on all your favourite brands
- Private Medical Coverage
- Pension
- Dental Plan
Company HQ
Farringdon, London, UK
People progressing
A Talent Acquisition Manager initially and promoted within 6 months to Head of Talent Acquisition Manager with Indeed Flex.
Diversity, Equity & Inclusion at Indeed Flex
- We have a variety of Employee Resource Groups to celebrate a culture of inclusiveness
- We partner with various professional networking groups to find, attract, and mentor talent from underrepresented groups
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