Client Success Manager, DUCO
$110-130k
+ Bonus
Data integrity and reconciliation services
Be an early applicant
Data integrity and reconciliation services
101-200 employees
Be an early applicant
$110-130k
+ Bonus
101-200 employees
Company mission
Duco's mission is to make managing data easy.
Role
Who you are
- 5 to 7 years’ experience in financial services, preferably in financial services software customer success or middle office operations and transformation roles within financial institutions
- A track record of success in Tier 2 Buy and Sell Side organizations
- An understanding of capital markets or post trade technology
- Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient
- Ability to travel 25% of the time
What the job involves
- You will be joining the Customer Success Team, focused on Duco’s Buy and Sell Side Tier 2 financial services customers. Reporting to the Head of Customer Success, Americas, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases
- Lead Duco’s Tier 2 Accounts, enable them on the Duco platform and help them achieve their desired outcomes
- Resulting in product adoption, increased usage, retention and accelerated growth
- Understanding the customer’s business objectives and articulating value realisation back to the customer
- Identify opportunities for expansion, services and training. Partnering with account management to build a business case
- Build and maintain trusted advisor relationships with relevant and senior stakeholders
- Lead governance meetings with the relevant and senior stakeholders
- Handle strategic account conversations and guide Senior Stakeholders on industry best practices
- Develop robust knowledge and understanding of Duco’s Product Offering
- Firm understanding of how Duco can help solve our customer’s pain points and drive value
- Perform demos and training on Duco’s modules/offerings and connect the dots on how different parts of Duco can help address customer needs
- Hold customer workshops, providing stakeholders on industry and Duco best practices
- Be the voice of the customer within Duco. Collaborate cross-departmentally to drive Duco to help our Sell Side clients achieve their desired results and deliver value
- Work closely with Product leadership to drive the strategic roadmap
- Partner with Professional Services to deliver implementation and growth projects
Our take
Enterprises capture and generate a vast amount of business-critical data, but inconsistencies in formating and difficulty in reporting across multiple data silos can make it extremely difficult to actually use this data for operational decision making. Duco exists to solve this problem with a no-code platform to reduce the complexity of a company's data stack, processing, reconciling and drawing insights from data without requiring any special expertise.
Duco's no-code approach, using natural language processing to manage queries, means that decision makers can directly poll data without relying on technical teams or external firms. This leads to cost savings, which have generated a return on investment for Duco's customers in less than a year. So far, Duco's services have been taken up by major firms such as HSBC, Lloyds Bank and Santander, to name just a few.
The company has expanded into Asia and is using investment to further refine the product, allowing it to solve more complex data problems for its clients. As more and more companies realise that there is an easier alternative to reconciling their data than doing it by hand, Duco, having refreshed its leadership in 2026, is in an excellent position to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Jan 2018
$28m
SERIES B
Total funding: $28m
Company benefits
- Unlimited Holiday
- Success Share Bonus Payments
- Private Medical Insurance
- 4X salary life assurance
- Spot Rewards
- Enhanced Family Leave
- Pressure-off Fridays
- Milestone moments
- Health Cash Plan
- Home Working Allowance
- Employee Assistance Programme (EAP)
- Cycle to Work and Tech Scheme
- Electric Car Leasing Scheme
Company HQ
Farringdon, London, UK
Leadership
Christian Nentwich
(Founder & CEO)Prior to Duco, Christian founded Systemwire, which exited to Message Automation and further to Broadridge. Holds a BSc and PhD in Computer Science from University College London.
Michael Chin
(Senior Advisor)Also a Member of the Board of Directors at IPC Systems and EC1 Partners. Previously CEO at Duco, Head of Broadway Technology at Bloomberg and was a Managing Director at Refinitiv.
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