Associate/Manager of Revenue Operations & Strategy, Aircall
$170-200k
+ Equity
3+ days a week in office (Manhattan NY)
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
$170-200k
+ Equity
3+ days a week in office (Manhattan NY)
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have 5+ years of experience with a proven track record in revenue or business operations in a tech or SaaS environment. Direct experience in Sales or Success Operations and a background in strategy consulting or in investment banking a strong plus
- You are analytical and data-driven, you master analytical tools or you learn fast (e.g., Looker, SQL, Salesforce reports)
- You are not afraid to get your hands dirty (e.g., doing analysis/ looking for data by yourself on a daily basis)
- You are able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. You have solid prioritization skills, and you like defending your choices towards seasoned executives
- You have a solid business sense and a good ability to take a step-back on analysis to drive insights
- You are a results-driven, analytical yet empathic leader
- You always shoot for excellence
- You are enthusiastic, reliable and fun: people enjoy working with you and trust you
What the job involves
- We are looking for a talented Associate / Manager, Revenue Strategy & Operations to join our Strategy & Operations team
- Led by a former Bain Manager, this team is reporting directly into the CEO, with a mission to support Aircall strategic plan definition & execution, framing analytics & key processes and delivering critical strategic projects
- Act as the primary point of contact for the range of strategic and operational questions for our GTM leadership globally
- Develop performance tracking frameworks and insights to report to C-suite & GTM leadership
- Define and own incentive framework, target attainment and capacity planning models
- Frame & automatize weekly reporting dashboards for the GTM leadership team, collaborating cross-functionally with our Marketing Operations, and Data & Systems teams
- Perform change management to drive adoption of new processes, analytics, methodologies within the GTM leadership & across the GTM organization, collaborating with the Enablement function
- Design, launch and lead global transformation programs to deliver improvements to our GTM operating model, notably via implementing standard SaaS processes (e.g. Sales-Success handover, renewal & risk process)
- Collaborate cross-functionally with SDR/BDR, Partnership, Account Executives, Customer Success and Systems team to optimize our use of Sales & Success tools (e.g. Salesforce, Chilipiper, Totango)
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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