Service Desk Data Processor, OVO
£24.9-26k
+ You’ll be eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
Powering human progress with clean affordable energy for everyone
Job no longer available
Powering human progress with clean affordable energy for everyone
1001+ employees
Job no longer available
£24.9-26k
+ You’ll be eligible for an on-target bonus of 15%
More information about location
1+ day a week in office
1001+ employees
Company mission
To lower carbon emissions to zero by 2035, helping our customers reduce theirs at the same time - we call this Plan Zero.
Role
Who you are
- Familiar with Google Workplace and similar packages (e.g. Excel Googlesheets, V lookups, general formulas and dashboard creation etc)
- Excellent typing skills and proficiency in data entry
- Strong attention to detail and accuracy with the ability to work independently
- Good communication skills, both written and verbal
- Ability to meet deadlines with limited supervision
- Comfortable self-managing workload, identifying priority tasks and objectives
- Ability to create and manage relationships with members of your own team and collaborate with others to deliver better results and outcomes
- Demonstrable successful problem solving and effectively managing competing priorities under pressure
What the job involves
- Fleet and Supply Chain are the backbone of Metering. Sustaining several hundred fleet drivers, including circa.500 engineers across Great Britain, every day, is no mean feat. Being a Service Desk Data Processor puts you right at the heart of this critical operation, part of our essential Operations Support team
- You’ll be relied upon to ensure that data is inputted accurately and efficiently into our systems, spreadsheets and databases that we rely upon
- We want all our inputted data to be accurate, complete, valid, consistent, unique and timely to make more informed decision-making and drive improved relationships with engineers and drivers
- Handle the data without the need to escalate, providing timely updates and owning resolution of queries
- To process data accurately to ensure engineers and management have visibility and assurance information is correct
- To act as the first point of contact for engineers and provide information and advice that help our engineers deliver the highest possible levels of customer satisfaction
- Coordinate tasks to ensure all activity is completed in a timely and accurate manner
- Provide accurate information via phone, text or digitally to ensure your team can achieve high levels of accuracy, timeliness and quality
- Work with your team leader to innovate for step-change improvement in safety, quality, sustainability, cost, and other KPI metrics
- Handle any chases or escalations received and escalate as per appropriate process to ensure timely resolution of queries or urgent requests for support
- Collaborate with internal team members such as payroll, finance, procurement, Supplier Manager and fleet team to identify opportunities to improve the service we provide to all users (operatives, engineers, team managers, technical assurance & safety team etc.) with the aim of growing the value of Fleet and Supply Chain through excellent customer experience and market leading cost position
- Work with colleagues in Service Desk and support when required
Salary benchmarks
Our take
On average, home energy represents 26% of our carbon footprint. Ovo Energy wants to bring this to zero by providing cheaper, greener and simpler energy to customers. It's analysing meter data to deliver easy, personalised actions, turning electric vehicles into power stations with clever chargers, and building energy-efficient heaters. For households, it's offering is organised into four different energy plans, that include interest rewards on energy credit balance.
In 2020, OVO completed the acquisition of SSE Energy Services' retail arm for £500 million, meaning that the challenger brand now has around 4 million customers in the UK.
While helping Ovo members halve their carbon footprints, the company is also working towards becoming a net zero carbon business by 2035. The challenges ahead for the company include encouraging consumer behaviour change, shifting towards subscription models for home energy use.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Inspiring mission
"The mission to provide Green energy to all customers, and to enable all our customers to start on a journey towards zero carbon living is written in..."
Funding (last 2 of 3 rounds)
Jul 2023
$272.2m
GROWTH EQUITY VC
Feb 2019
$272.2m
GROWTH EQUITY VC
Total funding: $586.6m
Company benefits
- On-target bonus up to 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal
- Flex Pay: 9% on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash
- 34 days of holiday (including bank holidays)
- For your health: With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
- For your wellbeing: With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more
- For your lifestyle: With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations
- For your home: Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers
- For your commute: Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans
- For your belonging: To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you
Company HQ
Redcliffe, Bristol, UK
Leadership
David Buttress
(CEO)CEO of OVO, the UK’s 3rd largest energy supplier. Joined in May 2024.
Diversity, Equity & Inclusion at OVO
Alessandro Storer (Head of Inclusion & Belonging )
- We run inclusive training and unconscious bias workshops for employees and interviewers
- We provide mental health support, through different networks, having mental health first aiders within the business and running initiatives like our "wellbeing Wednesdays" to promote this.
- We have dedicated Early Years programmes with a focus on underrepresented groups, offering different training opportunities within the business.
- We invest in tools, like Textio, and focused I&D job boards to help us reduce bias in our job postings and recruitment activity.
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to at least 30% Women in Tech at OVO by 2026
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within OVO and the wider community
- Within OVO we have multiple belonging networks and communities set up, to offer support and forums for everybody
- Read more about our commitments to improving Diversity & Inclusion at OVO in our linked belonging report
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