Billing & Collections Manager, User Interviews

• Bachelor’s degree in business administration, accounting, finance, or related field, or equivalent experience
• 7+ years of experience in a billing role with 2+ years of experience leading a billing team at a SaaS company or similar industry with a fast-paced environment
• Strong attention to detail
• Totally comfortable in G Suite
• Proficient in Excel - you nerd out on those keyboard shortcuts
• Strong problem solving capabilities
• A quick study who picks up new systems with ease
• Experience as a people manager and overseeing/reviewing the work of others
• Strong sense of urgency and can manage competing priorities
• Excellent communication skills
• Candidates must be located in the United States and authorized to work without any Visa sponsorship

Desirable

• The Finance team at User Interviews is expanding fast, and has grown to 10 team members!
• You’ll be joining a highly collaborative team that will continue to grow, and you’ll regularly partner with other departments at the company (including Data & Analytics, Revenue, Customer Success, Operations, Legal and others)
• As the Billing & Collections Manager you’ll oversee UI’s Billing department
• You’ll manage the daily operations and professional development of the Billing and Collections team, identify gaps and inefficiencies in processes, and lead the design and implementation of process improvements in coordination with other departments
• You’ll be instrumental in shaping the long term goals and strategy for the Billing department, while also spending some of your time jumping in to address complex billing questions and issues and providing day-to-day coaching to the team
• The Billing & Collections Manager will make deep connections across the company and with key external stakeholders, and will report directly to the VP of Finance
• Oversee a team of analysts in order to ensure all department functions are carried out in accordance with established policies
• Partner within the team and across departments on special projects including new systems implementations and optimizing existing systems
• Partner with Revenue, Customer Success, and Operations teams to ensure shared processes are operating efficiently
• Coach and develop five direct reports and provide them with career growth opportunities
• Identify and address gaps or inefficiencies in processes and controls and lead initiatives to address and resolve those gaps
• Partner with the VP of Finance to develop and execute on the long term strategy and goals for Billing and Collections
• Directly assist as needed to resolve complex billing issues and questions
• Ensure team policies and documentation are kept up-to-date