Technical Principal Product Manager, ServiceNow
Conversational AI Experiences
$158.5-277.5k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$158.5-277.5k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- A Bachelor’s degree in Computer Science, Business, or a related field; an MBA is preferred
- 8+ years of experience in product management, particularly with conversational AI interfaces, chatbots, or virtual agents
- A proven track record of successfully launching and managing technology products that resonate with users
- Deep knowledge of conversational AI, natural language processing (NLP), LLMs and user interface design principles
- Exceptional communication, leadership, and interpersonal skills, with a demonstrated ability to influence and motivate teams and stakeholders across the organization
- Strong analytical, problem-solving, and decision-making skills, leveraging data and customer feedback to guide product direction and priorities
- The ability to think strategically while effectively managing day-to-day product execution
What the job involves
- We are seeking a driven Product Manager to spearhead the development and evolution of our Now Assist Conversational AI Experiences product. Conversational AI Experiences empower our customers to engage with ServiceNow through natural language, facilitating both customer self-service and agent-assisted interactions
- As the Staff Product Manager, you will lead the strategy, development, and execution of product features, ensuring they align with outcome of driving deflection for our customers
- Roadmap Development: Define and communicate a strategic roadmap for the Now Assist Conversational AI product. Manage the product backlog by prioritizing features, defining user stories, and establishing acceptance criteria that align with user needs and market demands
- Stakeholder Collaboration: Collaborate with cross-functional stakeholders to identify customer pain points, validate product proposals, and drive product adoption and growth
- Partnership with Engineering and Design: Work closely with engineering and design teams to ensure timely and efficient product delivery, proactively resolving any issues or dependencies that arise
- Market Analysis: Analyze market trends, customer feedback, and the competitive landscape to inform product decisions and maintain a competitive edge
- Performance Metrics: Establish and track key performance indicators (KPIs) and success metrics to measure product feature effectiveness, using data-driven insights to iterate and improve offerings
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company values
- Win as a team
- Innovate and execute
- Stay hungry and humble
- Deliver customer success
Company HQ
Santa Clara, CA
Articles
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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Diversity, Equity & Inclusion at ServiceNow
- Enabling and empowering our people: We use rich learning programmes to equip employees with inclusive mindsets and skills, and we build equitable processes across our entire talent ecosystem
- Engaging our communities and allies: We make space to listen, share openly and engage in respectful dialogue. We extend into our communities through civic engagement, digital literacy and non‑profit support
- Building diverse talent and hiring inclusively: We grow stronger together by developing and advancing individual talent and by improving representation at all levels.
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