Customer Success Manager, OwnBackup
Travel may be required
3+ days a week in office
Data protection platform
Open for applications
Data protection platform
1001+ employees
Open for applications
Travel may be required
3+ days a week in office
1001+ employees
Company mission
To help create a more secure and stress-free cloud-based experience for businesses.
Role
Who you are
- 2+ years of relevant experience in a Customer Success role
- Able to communicate effectively via telephone, video, and email with customers
- Proven track record of success in a customer facing role
- Experience using Salesforce as an end user is essential
- Ability to manage a large number of accounts
- Able to operate effectively both independently and within a team
- Takes initiative, intellectually curious, and has a desire to learn
- Superb communication and interpersonal skills
What the job involves
- We're looking for a Customer Success Manager who will be responsible for developing customer relationships that promote adoption, retention and growth of accounts. You'll work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
- Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal
- Understand the client success metrics and consistently deliver on those metrics
- Build trusting relationships with clients and their associates at all levels
- Review product adoption/ utilization and provide guidance to customers on how they can realize more value from their Own subscription
- Identify opportunities to upsell additional Own products
- Collaborate with other Own teams (Support, Product, Sales) to serve customers best
Salary benchmarks
Our take
The trend towards companies embracing cloud-based services has only exaggerated over the past few years, and now demand is higher than ever for complementary support services like data backup and recovery. OwnBackup is offering precisely this to a market-leading standard, principally to Salesforce customers.
Achieving Unicorn status in 2021, OwnBackup embarked on a series of strategic acquisitions; including Nimmetry, which facilitated expansion into the Indian market; and Merlinx, which added elite data security talent to OwnBackup’s team. With Salesforce commanding a giant share of the SaaS cloud market, the company has locked in to lucrative and expanding market, attracting a well-financed and growing customer base.
OwnBackup has made strides to maintain pole position in the market, such as expanding its leadership team and releasing complimentary offerings to its product suite. The company has not, however, been immune to the larger economy at play, highlighted by cuts to the workforce in 2022. Despite this, the company's strong history of success bodes well for its operations into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Aug 2021
$240m
SERIES E
Jan 2021
$167.5m
SERIES D
Total funding: $507.3m
Company benefits
- Medical, dental and vision coverage
- 401(k) savings plan with an employer match of up to 4%
- Unlimited PTO policy
- Stock option grants
- Award-winning onboarding program
- Learning and development platform
- Inclusive, collaborative environment
- At our New Jersey headquarters, perks include a free shuttle service to and from NYC, catered lunches, and an in-office fitness center
Company values
- We take our work seriously but not ourselves.
- Culture is as important as results.
- We care about everything we do .
- We build trust through transparency.
- We’re always driving forward.
Company HQ
Englewood Cliffs, NJ
Articles
Leadership
Ariel Berkman
(Co-founder)Having studied at the University of Illinois, they co-founded Recover Information Technologies, where they spent almost 9 years.
Sam Gutmann
(CEO, not founder)They founded Intronis in 2003 and served as CEO for 7 years. They later became Managing Director at Golden Seeds, and CIO at BassTech International.
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