Customer Operations AI & Automation Lead, AuditBoard
$110-120k
+ Bonus Program
Governance, risk, and compliance software
Be an early applicant
Governance, risk, and compliance software
501-1000 employees
Be an early applicant
$110-120k
+ Bonus Program
501-1000 employees
Company mission
To transform the way enterprises manage their audit, risk, and compliance programs.
Role
Who you are
- Bachelor’s degree in Computer Science, Engineering, or related field
- 5+ years of experience in business operations, automation, AI implementation, or systems optimization within a SaaS environment
- Hands-on experience with workflow automation tools (Workato, Zapier, Make, etc.)
- Strong working knowledge working with AI tools and LLM applications (ChatGPT, Gemini, enterprise AI platforms) and other generative AI
- Comfort with scripting and APIs (Python or similar), SQL basics, and working with JSON/webhooks
- Strong systems thinking mindset with ability to map end-to-end workflows
- Experience partnering cross-functionally with business, IT, Security, and Data teams
- Proven ability to lead pilot programs and evaluate vendor solutions
- Strong communication skills and ability to influence without authority
- Experience supporting Customer Success, Renewals, Support, or Professional Services teams within a SaaS business environment
- Exposure to CRM systems (Salesforce), CS platforms (Gainsight), support tools (Zendesk), and data warehouses (Snowflake)
- Experience quantifying ROI for automation and AI initiatives
What the job involves
- We are seeking a Senior AI & Automation Engineer to drive efficiency and intelligent workflow transformation across our Post-Sales organization (Customer Success, Renewals, Professional Services, Support, and Customer Education)
- This role will identify automation opportunities, design AI-enabled workflows, partner with frontline teams to eliminate manual work, and pilot third-party AI and automated workflow solutions
- You will serve as the bridge between business teams, enterprise systems, and emerging AI capabilities while ensuring automation drives measurable improvements in retention, productivity, and customer experience
- This is a high-impact role focused on scaling the organization
- Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education
- Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs
- Design AI-powered workflows using tools such as Workato, automation platforms, LLM-based tools, REST APIs and internal systems
- Develop standardized automation playbooks to scale repeatable solutions
- Research, identify, evaluate, and recommend third-party automation and AI tools aligned to business needs
- Configure and deploy automation workflows within existing systems (Salesforce, Gainsight, Zendesk, Rocketlane, etc.)
- Develop documentation, enablement materials, and change management strategies to drive adoption
- Build a library of “AI use cases” and reusable prompts / GEMs
- Track automation ROI, including time saved, cost avoided, and efficiency gains
- Ensure responsible and compliant use of AI, working with Security, Legal, and IT to address data governance, access controls, and risk management
Our take
AuditBoard provides risk and compliance software for large businesses. The company's founders spent years working at the Big Four and other global enterprises, and realised that many audit activities were still taking place in Excel sheets, or using legacy software like IBM's OpenPages, which haven't kept up to date with the latest reporting requirements.
The result was an end-to-end platform for managing risk, which helps enterprises to streamline internal audit, SOX compliance, controls management, risk management, and security compliance. The top-rated cloud-based platform has won numerous awards, with the company being consistently named the market leader in Audit Management.
The company's current client list of 2000+ includes Boeing, Activision, and Priceline, and includes almost half of the Fortune 500 companies. It continues to experience rapid customer growth, with revenues in excess of $100 million with a 60% annual growth rate. The company has been ranked as one of the fastest-growing tech companies in North America for the last three years in a row, and was acquired by private equity firm Hg in 2024 for a reported $3 billion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Aug 2018
$40m
SERIES B
Apr 2017
$3.6m
SERIES A
Total funding: $43.6m
Company benefits
- Vision and dental insurance
- 8-16 weeks paid parental leave
- Company equity
- Work from home opportunities
- Health insurance
Company HQ
Cerritos, CA
Leadership
Daniel Kim
(Co-Founder & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former Global Director of Internal Audit at Quiksilver and Executive Director, Corporate Audit and Compliance at International Rectifier.
Jay Lee
(Co-Founder, Co-Chair of the Board & Senior Advisor)Co-founded AuditBoard in 2014, and served as co-CEO until July 2020. Former VP of CounterPoint, and was SVP & CFO at Tomich Brothers Seafood.
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