Customer Success Manager, Conveo AI
£50-140k
+ Equity & performance bonus on top
3+ days a week in office
AI-powered qualitative research platform for video interviews
Job no longer available
AI-powered qualitative research platform for video interviews
21-100 employees
Job no longer available
£50-140k
+ Equity & performance bonus on top
3+ days a week in office
21-100 employees
Company mission
To power fast, robust decisions based on human input.
Role
Who you are
- Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles
- Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions
- High energy, strong sense of ownership, and bias toward action in fast-moving environments
- Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders
- Truth first, not fluff first
- Opinionated, not generic
- Structured thinker but fast-moving executor
- Low ego, high standards
- Comfortable being early, iterating publicly, and improving fast
- Obsessed with leverage, including templates, systems, reuse, and speed
What the job involves
- As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time
- You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator
- This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally
- Lead customers from a signed deal or pilot through onboarding and early wins
- Define success plans tied to measurable business impact and value
- Run check-ins and QBRs that connect Conveo usage to real decisions
- Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively
- Build strong relationships with key stakeholders across research, marketing, and product teams
- Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed
- Spend meaningful time with clients in person to build trust and long-term relationships
- Help clients shine internally with clear insights, narratives, and outcomes
- Design and lead high-quality pilots and rollouts that clearly demonstrate value
- Guide best practices around recruitment, topic guides, and analysis workflows
- Help customers scale from single team usage to multi-team and multi-market adoption
- Develop a deep understanding of customer orgs, decision makers, and internal dynamics
- Partner with Sales on renewals and upsells and shape expansion opportunities
- Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM
- Surface friction that impacts retention and growth, and help prioritize fixes
- Maintain clean customer context in CRM and internal tools
- Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort
Our take
Qualitative research has long been one of the most valuable (and painful) parts of building products and brands. It's slow, expensive, and often skipped altogether, leaving teams to make big decisions without full insight. There's a massive market for better customer understanding and it's only growing, yet traditional methods just aren't keeping up. So, Conveo is stepping in to change that.
It's doing so by acting as an AI-powered research coworker. Instead of weeks of planning, scheduling, interviewing, and analysis, teams can run hundreds of AI-moderated video interviews overnight, and in over 50 languages. The impact of this is huge, saving days or even weeks of work and surfacing insights humans might miss. And crucially, every insight links back to the original transcript, so researchers can trust and verify what the AI finds.
What's especially impressive is how quickly Conveo is gaining momentum. Despite being pretty new to the scene, the company has already raised $5.3M in seed funding. This early traction and a clear vision for what's next (from multimodal interviews to long-term knowledge analysis), positions Conveo as more than just a promising startup.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$5.3m
SEED
Nov 2024
$0.2m
SEED
Total funding: $6m
Company benefits
- Equity
- Every relevant benefit to love working here
Company HQ
Antwerpen, Antwerp, Flanders
Articles
Leadership
Dieter De Mesmaeker
(Co-Founder & CEO)Alongside Conveo, Dieter is the co-founder of DataCamp, where he served as the CTO for nearly 10 years.
Hendrik Van Hove
(Co-Founder & CPO)Prior to co-founding Conveo in 2024, Hendrik was a Consultant at McKinsey & Company and an Investment Banking Analyst at Morgan Stanley. He also spent 3 years at BRIKS as an Investor, Head of Corporate Relations, and President.
Florian Hendrickx
(CGO)Florian is also a Founding Member of Syndicate One. Previously, he was the CGO of Aikido Security and Robovision and also worked in Strategy & Analytics at Deliverect.
Maarten Claes
(CTO)Maarten joined Conveo AI as a Founding Engineer in 2024 before becoming CTO in 2025. Previously, he was the CTO of Inflights, a Director of Engineering at Farmgirl Flowers, and an Engineering Manager at DataCamp.
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