Customer Success Legend / CSM, Conveo AI
£50-140k
+ Equity & performance bonus on top
3+ days a week in office
AI-powered qualitative research platform for video interviews
Open for applications
AI-powered qualitative research platform for video interviews
21-100 employees
Open for applications
£50-140k
+ Equity & performance bonus on top
3+ days a week in office
21-100 employees
Company mission
To power fast, robust decisions based on human input.
Role
Who you are
- Experienced in SaaS, Market Research or Consulting
- 4+ years in Customer Succes, Consulting, Market Research or similar roles
- Excellent communication skills: active listener, clear writer, strong at framing trade‑offs and influencing decisions
- High energy, sense of ownership, and bias to action. You are comfortable in a fast‑moving, low‑politics, high‑standards environment
- Comfortable working with AI‑driven products and translating technical concepts into simple narratives for non‑technical stakeholders
- Experience working with enterprise or upper‑midmarket accounts, ideally in CPG, Tech, Pharma, or Financial Services
- Familiarity with market research or marketing workflows (qual research, panels, moderating, survey / interview design)
- Technological affinity and ability to play with AI tools like clay, lovable & others
What the job involves
- 1. Drive adoption & tangible user value
- 2. Be the go-to partner for researchers & practitioners
- 3. Deliver high-quality research outcomes
- 4. Ensure retention signals are strong
- 5. Bring structured customer feedback into Product
- What success looks like:
- Clients trust and love Conveo and you personally
- High net revenue retention across your accounts, driven by strong renewals and meaningful expansion
- Customers that reliably hit their research and business goals using Conveo, with clear before / after stories
- Clean, predictable renewal pipeline because leading indicators (usage, engagement, stakeholder coverage) are well understood and tracked
- Referenceable customers who are happy to speak with prospects, appear in case studies, and join events with us
- Internal teams (Sales, Product, Research) see you as a trusted partner and rely on your customer context
Our take
Qualitative research has long been one of the most valuable (and painful) parts of building products and brands. It's slow, expensive, and often skipped altogether, leaving teams to make big decisions without full insight. There's a massive market for better customer understanding and it's only growing, yet traditional methods just aren't keeping up. So, Conveo is stepping in to change that.
It's doing so by acting as an AI-powered research coworker. Instead of weeks of planning, scheduling, interviewing, and analysis, teams can run hundreds of AI-moderated video interviews overnight, and in over 50 languages. The impact of this is huge, saving days or even weeks of work and surfacing insights humans might miss. And crucially, every insight links back to the original transcript, so researchers can trust and verify what the AI finds.
What's especially impressive is how quickly Conveo is gaining momentum. Despite being pretty new to the scene, the company has already raised $5.3M in seed funding. This early traction and a clear vision for what's next (from multimodal interviews to long-term knowledge analysis), positions Conveo as more than just a promising startup.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$5.3m
SEED
Nov 2024
$0.2m
SEED
Total funding: $6m
Company benefits
- Equity
- Every relevant benefit to love working here
Company HQ
Antwerpen, Antwerp, Flanders
Articles
Leadership
Dieter De Mesmaeker
(Co-Founder & CEO)Alongside Conveo, Dieter is the co-founder of DataCamp, where he served as the CTO for nearly 10 years.
Hendrik Van Hove
(Co-Founder & CPO)Prior to co-founding Conveo in 2024, Hendrik was a Consultant at McKinsey & Company and an Investment Banking Analyst at Morgan Stanley. He also spent 3 years at BRIKS as an Investor, Head of Corporate Relations, and President.
Florian Hendrickx
(CGO)Florian is also a Founding Member of Syndicate One. Previously, he was the CGO of Aikido Security and Robovision and also worked in Strategy & Analytics at Deliverect.
Maarten Claes
(CTO)Maarten joined Conveo AI as a Founding Engineer in 2024 before becoming CTO in 2025. Previously, he was the CTO of Inflights, a Director of Engineering at Farmgirl Flowers, and an Engineering Manager at DataCamp.
Share this job
View 10 more jobs at Conveo AI