Associate IT Service Desk Engineer, ezCater
$56.7-76k
OTE
OTE is including base salary and bonus target
More information about location
3-5 days a week in office
Online marketplace for business catering
Be an early applicant
Online marketplace for business catering
501-1000 employees
Be an early applicant
$56.7-76k
OTE
OTE is including base salary and bonus target
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To provide businesses with access to high-quality and fast corporate catering, 24/7.
Role
Who you are
- A passion for solving technical problems and a desire to help others
- 0-2 years of IT experience
- A friendly and outgoing personality
- A focus on achieving positive outcomes to technical issues
- Experience in providing support for an endpoint fleet of Mac & Windows
- Supported Google Apps (Google Workspace) environment
- Supported modern enterprise software (Slack, Okta, Google, Zoom, O365, etc)
- Working knowledge of Zoom Room Video Conferencing
- Flexibility in working hours generally from 9am-5:30pm local time
- Ability to work from the Boston office 3-5 days per week
What the job involves
- EzCater is seeking an Associate IT Service Desk Engineer to help deliver a seamless, high‑performance technology experience for our employees
- You’ll troubleshoot issues, fulfill requests, and proactively improve tooling and processes so our teams can do their best work. We move quickly and collaborate widely, so you’ll thrive here if you’re adaptable, customer-obsessed, and excited to learn
- Triage and prioritize requests for service desk tickets ensuring that the business users have clarity and transparency into the process for resolution
- Onboard and offboard employees via Okta and other internal tools
- Assemble, install, upgrade and configure Apple and Windows laptops
- Maintain accurate asset management via JAMF and NinjaOne
- Manage employee building access via Verkada security software
- Manage employee software access via Okta
- Support on-site and remote company meetings
- Setup and manage Google accounts and other various Google products
- Triage automation software and identify areas for automation implementation
- Conduct day one new hire training of ezCater employees
- Troubleshooting network connectivity issues in our Cisco Meraki environment
- After an initial 6-month ramp-up period, this role will join the team’s on-call rotation
Application process
- Please have fun with the Cover Letter portion of the application! It does not need to follow “traditional” cover letter guidelines - we would love for you to write 150-500 words explaining why you are interested in ezCater and the role, and highlighting anything else you think we should know!
Our take
ezCater is an online marketplace app that provides catering options for businesses, working with food providers who enter their menus onto the app for customers to browse. ezCater sends each store its orders and handles customer service while the food providers fulfil the orders.
ezCater profits by charging a small commission on all orders that restaurants fulfil. The company counts JLL, RingCentral and the San Francisco 49ers among its customers. It previously fuelled expansion through acquisitions such as online catering platform GoCater in 2018 and MonkeySoft Solutions in 2019.
ezCater has enjoyed strong growth, in part by focusing on meal deliveries to a growing hybrid workforce as an employee benefit. It has been eyeing an IPO for some time, though these plans are yet to come to fruition. In the meantime, it has continued to develop its technology and unveiled a new supplier diversity program to uplift small businesses owned by underrepresented groups.
Steph
Company Specialist at Welcome to the Jungle
Insights
26% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Dec 2021
$100m
SERIES D
Apr 2019
$150m
SERIES D
Total funding: $433.9m
Company benefits
- Health and wellness: Taking care of yourself and your loved ones comes first. Our competitive benefits package includes medical, dental, and vision; extensive voluntary options; and mental health resources.
- Compensation: We pride ourselves on our competitive offer packages, and take our commitment to pay transparency seriously. All full-time employees receive equity, a 401(k) match, and a monthly stipend to use towards commuting and remote work expenses.
- Parental support: We offer 12 weeks fully paid parental leave with additional paid time for delivery recovery. We also offer a family planning benefit that provides financial assistance for qualified family forming services.
- Full bellies: For employees working from our Boston office, we offer a lunch stipend via Meal Program. And fully stocked fridges all day, everyday.
- Time off: We offer flexible vacation plus 14 paid holidays. Every 5 years our people are eligible for an ezBreak, a fully-paid 4 week sabbatical and $5,000 bonus.
- Growth and development: We offer professional development opportunities through Skills Accelerator, our internal upskilling program, along with company-wide, department specific leadership trainings. We take internal mobility seriously – you can move sideways, you can move up, and there are always new opportunities to learn.
Company HQ
Financial District, Boston, MA
Leadership
Stefania Mallett
(Co-Founder & Director)Former CEO of the company. Studied at MIT before spending 20 years in leadership positions at firms including IntraNet, Taskmail, More than Words, and InSite Marketing Technology.
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