Manager of IT Operation, Applause

• The ideal candidate will have a strong understanding of Linux, including hybrid on-prem / cloud environments
• 5+ years in an IT Operations management role
• Expert-level proficiency in Linux Administration (Kernel tuning, LVM, SSH, Systemd)
• Proficiency in Python or Bash for task automation and system integration
• Proven experience with Terraform and/or Ansible to manage infrastructure at scale
• Mastery of Git as the source of truth for infrastructure configurations
• Working knowledge of Cisco (switching) and Fortinet (firewall/VPN)
• Working knowledge of cloud environments (AWS, GCE)
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment
• In It Together: You have a team-first mindset and love collaborating with your peers
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality
• Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient

Desirable

• Reporting to the Senior Director of IT, the Manager of IT Operations is responsible for leading a high-performing team of mid-level engineers responsible for the reliability, security, and scalability of our core infrastructure
• Lead, mentor, and advocate for a team of 3 seasoned engineers in a mixed OS environment (Linux, Mac, Windows). Facilitate technical decision-making and remove blockers to ensure consistent project delivery
• Working with the Senior Director, drive the roadmap for automating server provisioning, configuration management, and deployment pipelines (utilizing tools such as Ansible, Terraform, and Jenkins)
• Serve as the final escalation point for complex Linux environment issues (Ubuntu/Debian), ensuring high availability and performance for mission-critical services
• Oversee the health of our Cisco-based networking and Fortinet security perimeter
• Create and maintain comprehensive documentation for system configurations, procedures, and troubleshooting
• Work with, and serve as an escalation point for, other IT team members to ensure the smooth operation of the organization's IT infrastructure
• Manage vendor relationships as well as hardware and software lifecycles
• Report / travel to offices when required for tasks (hybrid / majority remote)
• Participate in on-call rotation
• Other duties as assigned