Senior Manager of Cloud Operations, Zafin
Product & pricing lifecycle management platform
Be an early applicant
Product & pricing lifecycle management platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To make banks more agile and efficient than ever before, enabling innovative experiences that improve the lives of customers and employees.
Role
Who you are
- The ideal candidate will have a deep understanding of cloud architectures, automation, and best-in-class operational practices
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
- Certifications on cloud technologies
- Industry accepted certifications in management space
- Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
- 10+ years of experience in IT operations with at least 5 years focused on cloud services
- Proven experience in managing cloud environments (AWS or Azure) at an enterprise scale
- Strong understanding of automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines
- Hands-on experience with monitoring, logging, and observability tools (Datadog, Splunk, Prometheus, Azure Monitoring etc.)
- Deep knowledge of networking, security best practices, and compliance frameworks (ISO, SOC2, NIST, etc.)
- Strong leadership and team management skills with experience in developing high-performing teams
- Excellent problem-solving skills with a proactive approach to operational challenges
- Strong communication and stakeholder management skills
- Customer facing skills : Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through
- Strong, clear and concise written and verbal communication skills
- Ability to communicate effectively at all levels of the organization
- Strong interpersonal skills and can foster team collaboration
- Ability to negotiate and convince
- Ability to identify innovative solutions to problems
- Out of the box thinking approach
- Ability to conceptualize and articulate new approaches and solutions
- Ability to collaborate and communicate to achieve positive outcomes
- Detail-oriented
- Strong ability to prioritize and meet deadlines
- Able to work under stress and conflicting timelines, when necessary
- Pro-active and has a strong desire to learn
- Self-driven, high enthusiasm and ambition to succeed
What the job involves
- We are seeking a highly skilled and motivated Senior Manager, Cloud Operations to lead and optimize our Azure cloud infrastructure and services. This role is critical in ensuring the scalability, reliability, and security of our cloud environments while driving operational excellence
- Lead the Cloud Operations team to ensure high availability, performance, and security of cloud-based applications and services
- Develop and execute a strategic roadmap for cloud operations, aligning with business objectives
- Oversee incident management, disaster recovery, and business continuity strategies for cloud environments to support and align efforts to meet customer needs
- Drive automation and infrastructure-as-code (IaC) adoption to improve efficiency and reduce operational overhead
- Optimize cloud cost management and governance to ensure cost-effective usage of resources
- Collaborate with security, compliance, and IT teams to enforce best practices and regulatory requirements
- Establish and monitor KPIs, SLAs, and performance metrics to continuously improve service delivery
- Provide leadership, mentorship, and development opportunities for a team of cloud engineers and operations professionals
- Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
- Stay up to date with emerging technologies, trends, and industry best practices to drive innovation
Our take
Zafin is a global provider of a range of digital transformation solutions for the banking sector, with a focus on relationship-based pricing solutions for enterprise grade financial institutions and banks. Clients include Canada’s big five, and further flung giants like the National Bank of Abu Dhabi.
The problem Zafin is solving is a big one for incumbent banking institutions: legacy frameworks and business practices are relatively cumbersome and byzantine in comparison to the nimbler, snappier challenger and neo banks. This means they’re losing out, particularly with the younger generations, who prefer convenience over institutional pedigree.
Zafin’s solution functions as a neat little workaround, allowing banks keen to digitally transform to dodge the hefty delays and sunk costs of retooling their systems from scratch. Banks globally are scrabbling to compete with their attractive, agile digital-first competitors, so Zafin won’t struggle to find customers. This is especially because it’s expanded to cater to neo-banks, too. With such a broad scope and a strong reputation of its own, Zafin is a confident, highly relevant company, which makes it no surprise that Nordic Capital bought it out in 2024. This acquisition will accelerate Zafin's growth and product development roadmap.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2019
$17m
LATE VC
Sep 2014
$15m
LATE VC
Total funding: $32m
Company benefits
- Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
- Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
- Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game
Company values
- Zealous: We are allergic to complacency. Each of us acts with energy and enthusiasm to maximize the positive impact we have on our customers, our colleagues and our company every single day.
- A-Game: We bring our personal best, always. We respond to what’s new with curiosity. We collaborate with others to discover the best possible solutions. And we keep our commitments
- Forward Thinking: Our company has always been ahead of what’s next. Our people see around corners, embrace change, challenge convention and work together to build a better world
- Inclusive: We respect, value and actively include others because diversity and inclusion result in broader perspectives, deeper insights, smarter decisions and more abundant creativity
- Nimble: We move quickly, reach for opportunity, take calculated risks and welcome feedback. This is how we achieve continuous innovation
Company HQ
Downtown Vancouver, Vancouver, BC
Articles
Leadership
Al Karim Somji
(Boardmember & Co-Founder)Previously the President of OpCom Solutions, then CEO of Eftia OSS Solutions.
Anugopal Venugopalan
(COO & Co-Founder)Began his career as a Product Manager at Fujitsu ICIM, before moving on to serve as the Director of Pre-Sales at Eftia OSS Solutions.
Dinesh Krishnan
(Chief Commercial Officer & Co-Founder)Previously in management at SBI Capital Markets, before moving on to serve as Vice President of DSP Merrill Lynch.
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