Customer Retention Manager, GoStudent

Polish Speaker

€17k

Additionally, you can earn up to €3,200 gross per year in commissions based on achieved targets

Entry and Junior level

Remote in Spain

Tailor-made digital 1:1 tutoring platform

Be an early applicant

Tailor-made digital 1:1 tutoring platform

1001+ employees

B2CMarketplaceEducationTutoring

Be an early applicant

€17k

Additionally, you can earn up to €3,200 gross per year in commissions based on achieved targets

Entry and Junior level

Remote in Spain

1001+ employees

B2CMarketplaceEducationTutoring

Company mission

To build the number one global school.

Job

Company

Role

Who you are

If you love negotiation, relationship-building, and strategic problem-solving, this is the role for you!
Very good Polish skills (C1/C2) – You communicate confidently with Polish-speaking parents and can get them excited about our offering
Customer focus & empathy – You have a strong sense of customer needs and always find the right solution
Strong communication skills – You are persuasive, listen actively, find solutions, and build lasting relationships
Experience in customer support or account management (a plus) – You have experience working with customers and know how to keep them engaged long-term
Experience with CRM systems (a plus) – If you have worked with CRM tools before, you are well prepared

What the job involves

As a Customer Retention Manager, you will play a key role in reducing churn and driving revenue, ensuring that customers stay engaged and satisfied with our services
Optimize customer retention – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent
Consulting & support – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions
Handling objections & driving referrals – Confidently address objections, develop effective strategies, and actively encourage referrals
Proactive communication & solution-finding – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions
💡 Your future: This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!

Our take

Education has seen a whirlwind of change, from remote classrooms to increased academic ambitions, and there is a big opportunity to transform how students learn by expanding access to quality education. GoStudent is a leading K12 online tutoring marketplace aiming to facilitate this transformation.

It focuses on one-to-one tutoring, letting students and their parents pick tutors for general support or exam preparation. Tutors are tested, vetted and interviewed before they can join the platform.

The company is growing quickly. It now operates in 23 markets, including numerous countries in Latin America and Europe. It was valued at 3.2B in 2023, making it the highest-valued EdTech scale-up in Europe and putting it ahead of competitors such as Tomorrow and CoachHub. With over 23,000 tutors and 11M utilising the platform, it is now one of the biggest startups to come out of Vienna.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

53% female employees

-18% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (4.3)

Company

Funding (last 2 of 9 rounds)

Aug 2023

$47.5m

LATE VC

Jan 2022

$340m

SERIES D

Total funding: $700.5m

Company HQ

Leopoldstadt, Vienna, Vienna

Leadership

Felix Ohswald

(Co-Founder & CEO)

BA in Mathematics at Cambridge and a Masters in Quantitative Finance in Zürich. Worked at BCG as a Visiting Associate and was a Founding Member of the Edtech Founders Club.

Gregor Müller

(Co-Founder & COO)

Graduated from the university of St. Gallen with a B.A. in Business Administration.

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