Customer Success Manager, Jericho Security
$120k
Generative AI for simulated cyberattack
Be an early applicant
Generative AI for simulated cyberattack
1-20 employees
Be an early applicant
$120k
1-20 employees
Company mission
To defend the world from the new threats of generative AI cyber attacks.
Role
Who you are
- Experienced: 5+ years in Customer Success, Account Management, or a related field at a SaaS company
- Independent & Strategic: You can run a customer success department solo, setting strategies while executing daily operations
- Customer-Obsessed: Passionate about helping customers succeed and skilled in building lasting relationships
- Revenue-Focused: Comfortable with renewals, upsells, and working closely with sales to drive expansion
- Tech-Savvy: Strong understanding of SaaS platforms, customer success tools, and analytics
- Data-Driven: You make decisions based on customer metrics, retention trends, and engagement data
- Problem-Solver: Able to anticipate challenges, identify solutions, and implement proactive strategies
What the job involves
- As our Customer Success Manager, you will be the driving force behind customer satisfaction, retention, and expansion. You’ll be building and managing the Customer Success function independently, working cross-functionally with sales, product, and support teams to enhance the customer journey
- You’ll be responsible for the full post-sales customer lifecycle—from onboarding and engagement to renewals and upsells—ensuring our customers get maximum value from our solution
- Own & Lead Customer Success Strategy – Define and execute a scalable customer success model that improves retention and growth
- Customer Onboarding & Training – Develop onboarding processes that quickly get customers up to speed and maximize adoption
- Proactive Account Management – Monitor key accounts, anticipate challenges, and take proactive measures to increase satisfaction
- Renewals & Expansion – Identify upsell/cross-sell opportunities and collaborate with sales to drive revenue growth
- Customer Advocacy – Collect testimonials, case studies, and customer feedback to improve our product and messaging
- Data-Driven Insights – Leverage analytics and KPIs to track customer health, churn risk, and engagement trends
- Build and Scale Processes – Create customer success playbooks, templates, and automation to ensure efficiency as we grow
- Act as the Voice of the Customer – Collaborate with the product team to advocate for features and improvements based on real customer needs
Our take
As the rise of artificial intelligence makes for more and more sophisticated cyberattacks, Jericho Security hopes to help businesses become more resilient, and decrease their vulnerability to AI.
It does this with its own generative AI, CyberGPT, that simulates these types of attack so that teams can learn how to prevent serious breaches and create new and better defences.
Its certainly an intriguing concept, and the proposition has earned Jericho an injection of pre-seed funding to the tune of $3 million. This will be used to build out the platform, working with design partners across finance, healthcare, and government sectors.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Sep 2023
$0.2m
SEED
Aug 2023
$3m
SEED
Total funding: $3.2m
Company HQ
Civic Center, New York, NY
Leadership
Sage Wohns
(CEO)Former CEO and Founder of Agolo. Was also an Accelerator and Venture Associate with NYC Seed, and Lead Engineer at Rakuten.
Tim Hwang
(Chair of the Board)Also Co-founder and Chair of the Board at Nitra, Ownerific, and Amber. Current CEO and Founder of FiscalNote.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job