AI Operations Manager, Achievers
Recognition and rewards software for employees
Open for applications
Recognition and rewards software for employees
501-1000 employees
Open for applications
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- Education in analytics and software development
- Experience in technology industry required
- Proven track record designing and deploying AI powered agent workflows for revenue or sales operations
- Hands on experience with AI tools and orchestration frameworks
- Deep familiarity with the modern sales tech stack as both a user and integrator
- Able to bridge technical depth with business context and communicate clearly to frontline sellers and executive stakeholders
- Prior quota carrying IC experience (AE, SE, or similar) with firsthand grasp of the workflows these agents will support is a nice to have
- We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family
What the job involves
- In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement
- This is a builder first role with the expectation that you will architect the IC facing tool stack, deploy AI agents that directly generate revenue, and operate them with the same rigor as a human team
- You will partner with RevOps, Marketing, Sales, and CS leadership, but this role does not own or administer core systems (Salesforce, Marketo, NetSuite)
- Over time, this role may manage a group of agent operators
- Own the AI roadmap: use case discovery, build, deployment, adoption, and impact measurement
- Design, deploy and manage revenue generating agents
- Architect and automate workflows that eliminate manual GTM tasks across AEs, SCs, SDRS, BDRs, and CSMs
- Continuously evaluate and implement IC facing tools, replacing underutilized capabilities with higher impact alternatives
- Manage agents like employees with defined scope, performance metrics, and ongoing tuning
- Report on revenue impact, time saved, pipeline influenced, and adoption for every agent deployed
- Establish responsible AI guardrails: data access, privacy, prompt/output review, and human in the loop checkpoints
- Must abide by Achievers Generative AI Usage Policy and related policies
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organizations towards an employee-powered culture. The platform offers personalized, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organizations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
In 2024, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion streamlines procurement and management for customers, providing a reliable, real-time global network that delivers an exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the workflow, demonstrating Achievers' commitment to empowering employee appreciation and recognition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company HQ
King West Village, Toronto, ON
Leadership
Scott Landers
(CEO)Before joining Achievers, he was on the Board of Directors at Bridgeline Digital and was the Chairman & CEO of Harver. He is currently also a Member of the Board of Directors at the Centre for Women & Enterprise.
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