Head of Operations, Pathstream
$110-160k
Web-based platform for teaching tech skills
Job no longer available
Web-based platform for teaching tech skills
101-200 employees
Job no longer available
$110-160k
101-200 employees
Company mission
To change the future of careers.
Role
Who you are
- You need to be extremely organized, detail-oriented and a great communicator
- You should be comfortable preparing for and representing Pathstream at client meetings where needed, and be able to quickly translate client requests into actionable next steps for the internal team
- You are great at triaging issues as they arise, can quickly learn how to best balance client priorities and team constraints, escalating issues to the right internal/external stakeholders as needed
- Excited about developing the potential of frontline workers
- Excellent and experienced cross-functional project manager
- Experience with leading operational teams and knowledge of how to balance client requests with operational constraints
- Experience with running a user support / help desk team (bonus)
- Data savvy, slideware proficient and experienced with a range of systems used by our teams (project management software, CRMs, ticketing software, messaging systems)
What the job involves
- Pathstream is hiring a Head of Operations
- This is a full-time exempt role reporting to the Chief Operating Officer
- As Pathstream expands its work with Fortune 500 companies, we are seeking a Head of Operations to ensure effective project management of client implementations, coordination around client-facing issues, and improvements to our customer support operations
- Over time, you will be expected to grow your team as our client needs expand. You will also be expected to look for opportunities to streamline our work and processes so that we continue to run efficiently
- This role requires significant cross-functional coordination across multiple operational teams and our Revenue/Customer Success team
- As new features or learning design elements are rolled out, you may also need to coordinate with our Learning Design, Product and Engineering teams
- Drive cross-functional project management to ensure successful client implementations and expansions
- Be the main internal coordinator to resolve client requests and issues, trouble-shooting internally with your cross-functional collaborators till issues are resolved
- Work with the Customer Success team to ensure clear lines of communication with the client and that client feedback is gathered where needed
- Strong at diagnosing the root cause of issues and identifying solutions (including new technologies) that are feasible and strategic, working with COO and other relevant stakeholders to make these changes
- Establish, document and adapt repeatable processes and best practices for managing launches and implementations across multiple clients
- Ensure consistent adoption and use of these processes and materials across teams
- Over time, as client roster expands, grow and manage team running implementations and expansions
- Oversee existing program operations team
- Ensure day-to-day program operations function runs smoothly and effectively, making role and resourcing adjustments as needed
- Work with existing team to build out and mature our user support / help desk function
- Define and monitor team OKRs
Our take
Applicant Tracking Systems are frequently used by companies to filter out resumes that do not include essential skills. However, University degrees often focus on generalized skill sets as opposed to career-critical skills, resulting in many strong candidates slipping through the cracks.
Pathstream builds optimized digital skill programs for job seekers by partnering with companies and educational institutions, with programs designed in collaboration with companies including Salesforce, Facebook and Tableau. The startup's aim is to deliver courses in career-critical skill sets to ensure applicants have all the necessary skills relevant to their career path.
Pathstream believes that degrees in the US still focus too much on qualifications in antiquated skill sets. It does not want to replace educational institutes, but partner with them to teach platform-centric and industry-critical skill sets. Strong funding and a good initial reach will support this aim moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$38.8m
LATE VC
Aug 2019
$12m
SERIES A
Total funding: $51.8m
Company benefits
- Disability, life insurance
- Flexible spending accounts
- Flexible vacation
- Commuter benefits
- 401(k)
- Team Activities
- Work from home opportunities
- Health insurance
Company HQ
Union Square, San Francisco, CA
Leadership
Eleanor Cooper
(Co-Founder & CEO)Worked at Morgan Stanley as an Investment Banking Analyst. Was a Private Equity Investment Associate at Energy Capital Partner, and New Venture Lead at Entangled Ventures.
Lauren Pizer
(Co-Founder & SVP of Learning Experience)Was a Special Projects Associate at Explore Schools, Teaching Team Member at Hasso Plattner Institute of Design, and Director of Student Experience at MissionU. Was also Case Team Leader at Entangled Ventures.
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