Senior Engineering Manager, ServiceNow
Application Lifecycle Engineering
$190.9-334.1k
Plus variable/incentive compensation and ESPP
2 days a week in office (Hudson Yards, NYC)
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$190.9-334.1k
Plus variable/incentive compensation and ESPP
2 days a week in office (Hudson Yards, NYC)
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Ability to manage projects with material technical risk at a team level
- Experience with open-source tools and agile development environments
- Fluency in one or more relevant programming languages (Java, JavaScript, TypeScript, etc.)
- An understanding of broad concepts and experience using those concepts to understand and develop solutions for problems
- Ability to execute a project based on our priorities, context, risks and desired outcomes
- Proven success in managing large, distributed teams and leading through complexity
- Must have experience providing direct field support to customers
- Experience in leveraging or critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Experience In using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have
- 10+ years of experience in software engineering and at least 5 + years of Experience in a management position for technical teams
- Deep technical expertise in enterprise software development, architecture, and testing
- Fluency in multiple programming languages (Java, JavaScript, Python, etc.) and strong system design skills
- Advanced working knowledge of test engineering processes and methodologies with a track record of delivering high-quality products at scale while balancing speed and quality
- Experience with CI/CD, DevOps, cloud platforms, and automation tools
- Strong leadership, communication, and collaboration skills
- Ability to understand and implement best practices and coding standards about role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
What the job involves
- We are looking for a Senior Engineering Manager to lead the Automated Testing Framework (ATF) platform team, a group building the next generation of intelligent testing capabilities for ServiceNow customers
- This is a high impact engineering leadership role at the intersection of AI, developer tooling, and enterprise platform engineering
- Your team is responsible for helping ServiceNow customers author, manage, and execute automated tests at scale, whether they're validating custom application logic through CI/CD pipelines or ensuring their platform customizations survive an upgrade without regression
- You'll be building AI native experiences that make this easier, faster, and more reliable than ever before
- Lead multiple product development teams and ensure delivery of high-quality, scalable, and secure software
- Manage a team of engineers, providing technical leadership, mentoring, and career development
- Drive engineering excellence through architecture, design, and adoption of modern software practices
- Work with product management and cross-functional stakeholders to set priorities and achieve product and business goals
- Establish, standardize and scale strategies and automation frameworks across teams to ensure product reliability and performance
- Drive innovation and continuous improvement across engineering functions, leveraging AI/ML where relevant
- Drive Knowledge sharing of best practices related to engineering standards with other teams within ServiceNow
- Anticipate technical and organizational challenges nor restricted to potential issues that might impact multiple products or features due to their broad expanse, providing clarity and structured solutions
- Manage resources, staffing, and succession planning to build and retain a best-in-class engineering organization
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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