Customer Success Manager, Tennr
Automation platform for healthcare operations
Be an early applicant
Automation platform for healthcare operations
21-100 employees
Be an early applicant
21-100 employees
Company mission
To ease the administrative burdens on healthcare providers.
Role
Who you are
- 3+ years of B2B client-facing experience with a SaaS product
- Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
- You have experience leading meetings with executive sponsors which may include product training, QBRs, and on-site workshops
- You thrive in an unstructured start-up environment (lack of process does not frustrate you)
- You’re a self-starter with an entrepreneurial mindset
- Experience with American healthcare tech is a plus
What the job involves
- As a Customer Success Manager (CSM) on Tennr’s Customer Experience team the name of the game is deliriously happy customers
- To make those customers happy it takes more than great software
- That’s where you come in
- To work with our customers, from end users to C-Suite executives
- This role is a lot
- It requires developing a thorough understanding of the Tennr Platform AND understanding the nuances of complicated healthcare businesses to help customers get the most out of our product
- You will have to be a product expert, oversee end user training while also executing client success plans and managing renewals
- A proven track record of building and maintaining deep, lasting relationships with customers is essential
- A love of technology and solving problems even moreso
- You will be addressing technical and complex issues while creating excitement and loyalty with Tennr’s customers, so ideally you like technical and complex issues – both human and technical!
- Be a Tennr expert and deliver an excellent customer experience for our customers
- Focus on expanding usage and adoption in order to drive retention, account expansion, and ultimately revenue growth and customer lifetime value
- Partner with executive stakeholders to understand the unique business needs and goals of our customers and create joint success plans that outline the strategies and timelines for achieving these goals
- Foster customer advocacy and facilitate customer testimonials, referrals, and case studies
- Get users using Tennr. Be that annoying friend, and help them fall in love with Tennr
- Identify, improve, and lead all aspects of the health status of each of your customers
- Make Tennr better. Collaborate closely with sales, product, engineering and implementations to make sure we’re solving this monstrous problem the right way
- Analyze data and use playbooks to drive and track performance against customer’s KPIs, ensuring that we’re matching all adoption levers to their priorities and frequently reporting on progress to internal and external stakeholders
- Participate in internal initiatives that inform the future of the Customer Success program at Tennr such as codifying best practices, guides, and FAQs
Our take
In the healthcare system, there are inefficiencies associated with the referral process to specialists. Often coming in various forms, from email to fax, without any standardized structure, this leads to administrative burdens and significant delays in patient care.
Tennr has developed a machine learning and document scanning platform that automates the extraction of relevant information from referrals and facilitates faster appointment scheduling. With its focus solely on the healthcare industry, it addresses the complexities of medical terminology and ensures doctors, clinics and insurers stay informed throughout the process.
It's off to a successful start, with early adopters reporting significant improvements in their workflows, signalling strong market demand for the solution. This success is accompanied by early funding, enabling the company to focus on accelerating its growth for a bright future in the healthcare automation sector.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2024
$37m
SERIES B
Mar 2024
$18m
SERIES A
Total funding: $55.2m
Company HQ
Chelsea, New York, NY
Articles
Leadership
Trey Holterman
(Co-Founder & CEO)They studied Computer Science with a focus on Machine Learning at Stanford. Prior to starting Tennr, they focused on applying their research in the health technology world at HealthIQ and Strava.
Diego Baugh
(Co-Founder & CTO)They studied Computer Science at Stanford with a focus on Human Computer Interaction and Design. Prior to Tennr, they built automation systems at Goldman Sachs as an Automation Engineer.
Tyler Johnson
(Co-Founder & CTO)They studied Computer Science with a focus on Systems and Networking at Stanford. Prior to Tennr, they worked as a Lead Engineer at Tanduo, where they built bespoke data workflows for large industrial companies.
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