Director of Product Design and UX Research, Bonterra

• You blend strategic vision with strong craft and people leadership. You thrive in complex, multi‑product environments and care deeply about building inclusive experiences that scale
• 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. Years are a guide; we prioritize scope and demonstrated impact at org and portfolio scale
• Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products
• Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact
• Consistent record of delivering results—setting clear goals, using data to make decisions, and showing measurable user and business impact
• Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions
• Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews
• Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it
• Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs
• Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions

Desirable

• Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio
• You’ll operate as a true player‑coach—hands‑on with the most important work while coaching and growing a multidisciplinary team across products
• You’ll bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes
• Act as a player‑coach: balance strategic leadership with sleeves‑up execution on high‑impact projects
• Manage, support, and grow a high‑performing team of designers and researchers working across multiple products
• Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value
• Champion accessibility (WCAG 2.x/3.0) and inclusive design principles; embed accessibility into specs, research, reviews, and QA
• Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns
• Integrate qualitative and quantitative research into product decisions so insights are timely, rigorous, and actionable
• Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes
• Use AI tools (e.g., ChatGPT, V0, Lovable) to improve workflows, accelerate iteration, and enhance collaboration
• Build operating rituals (planning, critique, research readouts, design reviews) that improve velocity, quality, and alignment
• Develop talent—hire, onboard, mentor, and create growth pathways; foster a culture of learning, feedback, and psychological safety
• Define and track UX health metrics (adoption, task success, time‑to‑value, NPS/CSAT, accessibility scores) to measure impact
• Represent design and research at the leadership table—communicate strategy, risk, trade‑offs, and the business value of UX
• Provide empathetic leadership to union and non-union employees, navigating their distinct needs with fairness, respect, and a commitment to fostering trust and collaboration