Customer Care Agent, Amadeus
French Speaker
+ Bonus + Equity
3 days a week in office
Travel analytics software
Job no longer available
Travel analytics software
1001+ employees
Job no longer available
+ Bonus + Equity
3 days a week in office
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Are you a skilled Customer Care Agent?
- Are you a tech-oriented professional within the travel industry with experience or familiarity with Global Distribution Systems?
- Previous significant experience in similar positions (Help desk, Customer Care) or experience as a travel agent
- Problem solver who takes initiative to get things done
- You are a customer-oriented problem solver who can overcome communication barriers and technical obstacles for our customers
- Proficiency in French and English is required. Italian knowledge is beneficial
What the job involves
- We are looking for a Customer Care Agent to act as the first point of contact for Amadeus customers via phone, e-service, and/or other media for support-related requests to Amadeus’ local products, services, and solutions, with a dedicated focus on achieving effective first contact resolution within the French-speaking markets
- You’ll be working in an international Amadeus Customer Service team with our GDS (Travel Channel), contributing to improvements in the travel and corporate area
- You’ll be joining one of the world’s top 10 software companies to power better journeys
- Act as the first point of contact for Amadeus customers via phone, e-service, and other media, ensuring effective first contact resolution
- Provide solutions using full product knowledge and escalate issues when necessary
- Log cases accurately in the Amadeus tool for meaningful reports and analysis
- Understand and address customer needs efficiently, avoiding prolonged calls
- Guide customers through our portal to increase usage and adoption
- Aim to meet or exceed French-speaking customers’ expectations
- Ensure efficient case handling by following support processes and tools
- Use the knowledge base and available tools for effective problem resolution
- Suggest improvements for internal processes, routines, and tools
- Identify and address knowledge gaps
- Collaborate with other support teams and departments
- Maintain and share easily understood information and knowledge
- Keep your knowledge up to date with product, market, and customer evolution
Application process
- End Date: December 16, 2024
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
San Pascual, Madrid, Spain
Articles
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Amadeus