Senior Manager of People Operations, Meltwater
$115-138k
More information about location
2 days a week in office
Online media monitoring software
Open for applications
Online media monitoring software
1001+ employees
Open for applications
$115-138k
More information about location
2 days a week in office
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- We're seeking a dynamic individual to join our team and play a pivotal role in optimizing our People Operations function
- A Bachelor's degree in Human Resources
- 8-10 years of dynamic experience in a People Operations role within a fast-paced environment, with at least 3-4 years in a managerial role
- Strong knowledge of HR processes, systems, and best practices
- Ability and willingness to manage teams in multiple time zones
- Prior experience using Workday is required
- Proficiency in Microsoft Office and Google Suites, showcasing prowess in Word, Excel, and PowerPoint
- Excellent handle of People metrics and with demonstrated ability to craft insightful Excel reports and wield strong analytical skills
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Dedicated to upholding confidentiality in all aspects of work
- A vibrant sense of humor, adaptability, and a knack for innovation in challenging situations
- Excellent written and verbal communication skills in English
- Openness to a hybrid work schedule, requiring two days in the office per week
- Legal eligibility to work in the US
What the job involves
- The Senior Manager, People Operations is responsible for leading the HR operations team to ensure effective delivery of HR services across the organization
- This role focuses on creating a seamless and positive experience for employees through efficient HR operations, including onboarding, benefits administration, compliance, and HR data management
- In this position, you'll spearhead the Global People Operations team reporting into the Senior Director, People Operations
- You will work closely with People Ops leads in the Americas, EMEA and APAC and their team members across multiple countries, employees, managers, and other HR team members, driving strategic initiatives and projects to enhance the employee experience
- The Senior Manager, People Operations will work closely with other HR leaders to support the overall People Operations strategy and enhance the employee experience with the People first mindset
- At Meltwater, you'll find an environment that values growth, mentorship, and inclusive leadership
- Work alongside experienced HR professionals and respected leaders, continuously learning and evolving within the industry
- Join our team and be part of a supportive community that values your contributions and helps you succeed
- Oversee day-to-day People operations, including employee lifecycle management and People data administration, ensuring accuracy and integrity of employee data and HR records
- Lead the implementation of HR policies and procedures to ensure compliance with legal regulations and industry standards
- Manage and continuously improve the Global onboarding process to provide a positive experience for new hires
- Overseeing the Global off-boarding process, ensuring that all aspects are handled within local compliance
- Oversee the administration of employee benefits programs, including health insurance, retirement plans, and other perks with the Total Rewards team
- Work with the compliance team to ensure that all HR practices comply with local, state, and federal regulations, including employment laws, data privacy, and health and safety standards
- Ensure immigration support globally by partnering with HRBP’s and managers
- Manage internal audits of HR processes and lead all global audits
- Manage the HR Information System (Workday) and other HR tools, ensuring they are effectively utilized to streamline processes and enhance employee experience
- Guide the team with Global Leave management and ensure timeline processing of leave pays
- Lead or support HR projects aimed at enhancing operational efficiency and the overall employee experience
- Generate and analyze HR metrics and reports to inform decision-making, support the rest of the People Team with reporting and data insights
- Conduct quarterly and annual data audit of employee information in Workday and ensure data integrity
- Lead and support the implementation of new HR technology rollouts with leading teams in testing and implementation
- Identify opportunities to improve HR processes and workflows to increase efficiency and effectiveness
- Work closely with HR Business Partners, Talent Acquisition, and other HR functions to ensure a cohesive approach to HR service delivery
- Manage, mentor, and develop the People operations team leads and provide guidance and support to ensure high performance culture within the team
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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