Machine Learning Operations Engineer, Achievers
$107-145k
Recognition and rewards software for employees
Be an early applicant
Recognition and rewards software for employees
501-1000 employees
Be an early applicant
$107-145k
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- Experience in MLOps, ML platform engineering, or cloud-based AI infrastructure
- Strong hands-on experience with GCP, especially Vertex AI (ML & GenAI), BigQuery/BigQuery ML, Cloud Run or GKE, and Cloud Composer
- Strong Python skills with experience in testing, CI/CD, containerization, and infrastructure automation (Terraform)
- Experience with LLM workflows: embeddings, vector databases, prompt engineering, and evaluation
- Exposure to agentic workflows and frameworks such as MCP
- Familiarity with Vertex AI Model Garden, tuning, monitoring, and vector search technologies
- Exposure to LLM safety, moderation, or red-teaming workflows
- Strong communication and cross-functional collaboration skills
- Detail-oriented, reliability-focused mindset
- Comfortable working in fast-evolving environments
- Strong sense of ownership and accountability
- Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply
What the job involves
- Our Data Science team are a highly motivated and curious group
- They're spearheading Achievers' efforts to build products powered by AI and enjoy solving all the problems that come with building at scale
- We don't operate under a rigid structure, as a member of this team, you'll have the opportunity to shape the work and the craft
- We're in search of a skilled and driven ML Ops engineer who can support the full operational lifecycle of both traditional machine learning systems and emerging generative AI driven applications
- This role spans infrastructure, automation, quality and reliability engineering, with an emphasis on enabling scalable training, evaluation, deployment, and monitoring for a wide range of ML and GenAI workloads, including managing model upgrades, framework versions, regression testing, maintenance tasks and maintaining performance across systems and solutions
- Lead high-impact initiatives that shape how millions of people experience work around the world
- Bring your unique perspective to complex and challenging projects - apply your expertise in data science, influence technical direction, and share your knowledge with fellow team members
- Join a close-knit, no-ego, high-performing team that solves meaningful problems and celebrates successes together
- Work alongside an experienced leadership team who is genuinely invested in your career growth
- Thrive in a fast-paced, high-growth environment where innovation is encouraged and your voice truly matters
- This role will work extensively with Google Cloud’s AI/ML ecosystem, including Vertex AI (ML and GenAI), managed pipelines, vector databases, embeddings workflows, and model optimization tools
- Deploy and operate ML models and LLMs using Vertex AI, Cloud Run, and GKE
- Automate packaging, versioning, and release of models, prompts, embeddings, and related artifacts
- Design scalable inference architectures (sync, async, agentic), including batching and GPU/TPU autoscaling
- Build and maintain ML and GenAI workflows using Vertex AI Pipelines, Cloud Composer (Airflow), or custom orchestration
- Implement CI/CD for ML code and GenAI artifacts (prompts, fine-tuned models, evaluation suites)
- Add automated validation for data quality, model performance, regression, and LLM evaluation metrics
- Implement quality gates in production pipelines, imagining and implementing tests that will gate deployment changes and identify production issues
- Schedule retraining, re-embedding, and re-indexing to ensure model freshness
- Manage and version prompts, system instructions, RAG components, and agent workflows
- Operationalize fine-tuned or custom models using Vertex AI tuning capabilities
- Implement safety guardrails, filtering, and approval workflows for generative systems
- Enable experimentation across prompts, models, and RAG strategies
- Build scalable training and inference environments using GCP services (Vertex AI, BigQuery ML, Dataflow/Dataproc, Cloud Storage, Cloud Run/GKE)
- Manage infrastructure as code using Terraform or Deployment Manager
- Apply cost optimization, reliability, and scaling best practices
- Monitor model, data, and embedding drift
- Track LLM-specific metrics (latency, cost, prompt performance, safety triggers)
- Implement logging, lineage, and metadata using Vertex ML Metadata and Cloud Logging
- Embed AI governance controls (explainability, bias, performance, data usage)
- Support audit-ready workflows with model cards, prompt cards, and evaluation documentation
- Align operational practices with emerging external AI regulations and frameworks (e.g., responsible AI, model risk management, audit readiness)
- Partner with security, legal, privacy, and risk teams to operationalize AI governance without slowing experimentation
- Partner with data scientists, GenAI engineers, product managers, and engineers to deliver production-ready ML systems
- Promote best practices for reliable, scalable, and governed ML and GenAI operations
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organisations towards an employee-powered culture. The platform offers personalised, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organisations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
In 2024, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion streamlines procurement and management for customers, providing a reliable, real-time global network that delivers an exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the workflow, demonstrating Achievers' commitment to empowering employee appreciation and recognition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company HQ
King West Village, Toronto, ON
Leadership
Scott Landers
(CEO)Before joining Achievers, he was on the Board of Directors at Bridgeline Digital and was the Chairman & CEO of Harver. He is currently also a Member of the Board of Directors at the Centre for Women & Enterprise.
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