Data Analytics Team Lead/Manager, Trulioo

• We are looking for someone with an entrepreneurial spirit who enjoys collaborating with stakeholders and customers as much as crunching the numbers!
• 2-4+ years of previous experience managing a team of direct reports
• Strong business, operational, and technical aptitude with a proven ability to quickly learn new technologies
• Strong problem-solving ability and are able to logically analyze, identify root causes, and provide effective solutions with a high level of detail
• Ability to manage a project-based team utilizing tools such as JIRA
• Strong analytics experience
• Create and present reports to stakeholders/leadership teams and provide actionable insights, and build interactive dashboards
• Experience with KPI tracking and reporting
• Experience with SQL (a must), excel, one or more BI tools such as Tableau, PowerBI etc., Python (possibly), ETL/ELT tools
• Excellent verbal and written communication skills
• Excellent interpersonal skills - ability to collaborate across departments
• Ability to work in a customer-oriented, fast-paced, dynamic environment

Desirable

• Reporting to the Senior Director of Data Science, we are looking for a Team Lead or Manager, Data Analytics to join Trulioo’s Data Science team.
• This individual will be responsible for supporting all customer-facing teams with world-class analytics and professional services for customers and prospective customers evaluating Trulioo's services.
• This includes providing leadership to a team of analysts, defining and implementing streamlined systems and project management processes, maintaining a standard of excellence in analytical deliverables, and working closely with customers and customer-facing teams.
• Provide leadership on data study projects used to evaluate customer performance, apply critical thinking to assess options, and make outcome-based recommendations
• Collaborate with Sales and Customer Success departments to scope customer project opportunities, understand needs and define a mutual project plan
• Tell powerful stories from extracted and analyzed data in concise but impactful reports/presentations
• Help the team to break down roadblocks and determine creative solutions for unique problems under tight revenue-impacting deadlines
• Report on KPIs and provide visibility into ongoing customer trial opportunities to senior leadership across Trulioo
• Contribute to the improvement and automation of operational and analytic processes to help the team scale efficiently
• Coach, train and mentor a team of analysts
• Act as an escalation point for team members and stakeholders
• Help distill knowledge and best practices to direct reports