Technical Program Manager, Mudflap
AI Initiatives/Adoption
$162-180k
More information about location
Fuel discounts for truck drivers
Open for applications
Fuel discounts for truck drivers
101-200 employees
Open for applications
$162-180k
More information about location
101-200 employees
Company mission
Mudflap's mission is to change a $1 trillion industry for the better.
Role
Who you are
- Experience working in Customer Support Operations, Technical Operations or a similar systems-focused operational role
- Strong technical foundation, including hands-on experience with APIs, webhooks, data integrations, and system-to-system workflows
- Experience configuring or building integrations between support tools such as ticketing systems, chat platforms, CRMs, or internal services
- Experience specifically working with Zendesk APIs, including building, maintaining, or troubleshooting custom integrations and data flows
- Familiarity with AI applications in support environments, including chatbots, AI-assisted responses, summarization, classification, or knowledge retrieval
- Strong understanding of AI technologies (for example: LLMs, NLP, ML pipelines) and their application in support and risk management
- Demonstrated ability to debug, monitor, and maintain integrations and workflows in production environments
- Strong data literacy, with experience working with operational metrics, logs, and event-based data
- Proven ability to translate operational problems into technical requirements and implementation plans
- High ownership mindset with the ability to operate independently across technical and non-technical domains in an ambiguous, fast-moving environment
What the job involves
- As a Technical Program Manager - AI Initiatives/Adoption, you will own the implementation, integration, and adoption of AI-driven solutions across Customer Support operations
- This role sits at the intersection of Support, Product, and Engineering and is responsible for translating operational needs into scalable, technical solutions that improve both customer experience and agent efficiency
- You will design and maintain the systems, workflows, and integrations that enable AI-assisted support, ensure high-quality and reliable support data, and continuously measure and improve the impact of AI initiatives
- This role requires a hands-on, technical operator who is comfortable working across systems, building integrations, and driving adoption in a fast-growing environment
- This role involves a hybrid work approach, balancing in-office collaboration at our Palo Alto location with the ability to work remotely. Team members are expected to be available for scheduled on-site meetings or events a few times per quarter
- Design, build, and maintain integrations between support platforms, internal systems, and AI tools to enable automation, intelligent routing, and AI-assisted resolution
- Lead the implementation and adoption of AI-powered workflows that reduce manual effort for support agents and improve resolution speed and consistency
- Partner closely with Product and Engineering to define technical requirements, data contracts, and system boundaries related to Customer Support operations
- Ensure support data is reliable, well-structured, and accessible for reporting, analysis, and AI use cases
- Monitor usage, performance, and outcomes of AI initiatives and iterate to improve effectiveness and user experience
- Improve customer experience and agent efficiency through thoughtful system and workflow design, not just tool deployment
- Communicate progress, results, and tradeoffs of AI and operational initiatives clearly to stakeholders and leadership
Our take
Owner-operators make up 9% of the truckers on the road, in other words 680,000 small businesses forming the backbone of the U.S’s crucial trucking industry. However, only big fleets get major fuel discounts because they have large gallon volumes, leaving these self-employed truckers to pay full price.
Mudflap is bringing those savings to owner-operators & small fleets. When drivers sign up for the app, they join tens of thousands of users which Mudflap then leverages to drive sales for truck stops which offer discounts on fuel in return. It’s a smart model which massively simplifies the process for earning discounts compared to the old route of a fuel card which requires a credit check.
Stop managers could be sceptical about working with mobile payments in return for a promise of increased demand. However, the company provides its entire network with a Mudflap tablet through which to handle all payment transactions within the network, making it easy for whoever is behind the counter.
Steph
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Company benefits
- A flexible, remote-first company
- A team of talented individuals on a mission to change a $1 trillion industry for the better
- A high bar for quality and commitment to self-improvement
- An open mind to new ideas and methodologies
- Opportunities and support for massive career growth
Company HQ
Palo Alto, CA
Leadership
Sharon Yapp
(Co-Founder & Head of Product)Previously Director of Product Management at Trip.com, Zinio, Care.com, and Trucker Path.
Sanjay Desai
(Co-Founder & CEO)Previously Chief Product Officer at Klout and Trucker Path. Was also CEO of SchoolTube.
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