Invoicing & Collections Specialist, NinjaOne
More information about location
Endpoint IT management platform
Posted today
Endpoint IT management platform
501-1000 employees
Posted today
More information about location
501-1000 employees
Company mission
To simplify IT operations, making IT teams more efficient and users more productive.
Role
Who you are
- The ideal candidate has a strong background in billing and collections and enjoys working in a challenging and fast-paced environment
- Proficient in excel, as well as relevant software including NetSuite, Stripe and Salesforce
- Exceptional interpersonal skills and ability to build relationships
- Outstanding written and oral communication skills with a customer service mindset
- Able to prioritize and balance multiple tasks with excellent time management skills
- Extremely trustworthy, able to handle highly confidential information with discretion
- Ability to work both independently and with a team in a global environment
What the job involves
- The Invoicing & Collections Specialist works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and collections
- You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers
- Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
- Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
- Run daily check deposits
- Process customer credit card payments as needed
- Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)
- Generate and send customer statements monthly
- Be proactive in resolving customer cases
- Reconcile receivables balance/unpaid invoices
- Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
- Resolve collections by examining customer payments plans, payment history, credit line
- Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt
- Learn internal processes and workflows to assist the Sales team with questions or concerns
Our take
NinjaOne is an IT endpoint management platform that offers comprehensive solutions for managing and securing endpoints in an organisation's IT infrastructure.
The platform helps enhance security measures and ensure optimal performance across various endpoints through a variety of products from vulnerability patch management to cloud backups for multi-tenants. It is also able to protect users logging into IT systems remotely, making it a valuable option to the large roster of companies embracing remote work.
Since founding in 2013, NinjaOne has grown both its team and customer base substantially, and now serves the like of NVIDIA, Nissan and HelloFresh. A grand influx of funding will allow the company to hyper-focus on its customer support, especially in remote form, and continue to develop its products and automations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Feb 2024
$231.5m
SERIES C
Mar 2020
$30m
GROWTH EQUITY VC
Total funding: $261.5m
Company benefits
- Flexible working hours with hybrid office options
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Collaborate with a curious, kind, international and intercultural workforce
Company values
- We are CURIOUS - At Ninja, everyone’s opinion matters. We challenge the status quo, we ask questions, and we provide suggestions
- We have INTEGRITY - We want to work with people who have strong moral principles. People who are honest, respectful, and helpful
- We practice KINDNESS - We are friendly, considerate people who practice empathy in our everyday interactions
- We show HUMILITY - We amplify other’s achievements above our own. And we don’t take ourselves too seriously
- We are BUILDERS - We are constructive with our thoughts and actions, and we always take a hands-on approach, whether it’s building great technology, communities, or careers
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Sal Sferlazza
(CEO)Co-Founder and member of the Board of Directors for Boostlingo. Founder and Principal for LaunchCapital.co. Previously co-founded other companies including Realm Interactive/NCsoft and PacketTrap/Quest Software.
Christopher Matarese
(President & CFO)Serial entrepreneur. Co-founded Boostlingo, Launch Capital, Anchor and Bandera.
Salary benchmarks
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