Customer Service Representative, Wolters Kluwer

Salary not provided

Excel

Salesforce

SAP

Junior and Mid level

London

2+ days a week in office (Kingston, London)

Information services and software solutions

Be an early applicant

Information services and software solutions

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Be an early applicant

Salary not provided

Excel

Salesforce

SAP

Junior and Mid level

London

2+ days a week in office (Kingston, London)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Excellent customer service skills and a high level of attention to detail are required, alongside the ability to work quickly and accurately
You should also possess good IT skills, including Microsoft Excel
A prior knowledge of SAP and / or SalesForce /SFDC would be an advantage, however full training will be provided
Advanced Communication: Highly effective in both verbal and written exchanges
Customer Insight: Deep understanding of customer behavior and needs
Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions
Analytical Skills: Strong ability to analyze data and provide actionable insights
Process Improvement: Skilled in optimizing customer service operations
Industry Knowledge: Updated knowledge of relevant industry trends

What the job involves

The Customer Service Administrator will work closely with the order processing & account services Manager and other members of the team, as well as collaborating with other colleagues both within the Finance Department , sales and other parts of the business
The ability to prioritise cases effectively, whilst meeting Key Performance Indicator targets and deadlines is a key part of the role

Salary benchmarks

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Few candidates hear
back within 2 weeks

Glassdoor (3.7)

Company

Company benefits

Hybrid/Flexible Work Environment

Company values

Focus on Customer Success - Customers are at the center of everything we do
Make it Better - We're Committed to Continuous Improvement
Aim High and Deliver - We're responsible for delivering the right results
Work as a Team - We're stronger together

Company HQ

Alphen aan den Rijn, Netherlands

Articles

Independent Research Firm Recognizes Wolters Kluwer Enablon as a Leader in EHS Software

Wolters Kluwer Recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Financial Planning Software

Wolters Kluwer Acquires Artificial Intelligence Technology Provider Della AI

Wolters Kluwer Beneficial Ownership Platform Wins 2024 FinTech Breakthrough Award

WOLTF - Wolters Kluwer launches new AI-enhanced contract management functionality for Legisway

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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