Energy Specialist, Bulb
Customer Service
£27k
More information about location
4-5 days a week in office (London Liverpool Street)
100% renewable electricity supplier
Job no longer available
100% renewable electricity supplier
501-1000 employees
Job no longer available
£27k
More information about location
4-5 days a week in office (London Liverpool Street)
501-1000 employees
Company mission
Bulb's mission is to help its members lower their energy bills and cut carbon emissions.
Role
Who you are
- You have 1+ year experience in customer service
- You work well with structure in your day
- You’re motivated by hitting and exceeding targets
- You care deeply about how companies treat their customers
- You’re able to work in shift patterns
- You’re resilient and you cope well with difficult situations
- You have excellent communication and writing skills
- You can think on your feet and use your initiative in ambiguous situations
- You’re comfortable with numbers and learning new technology
- You’re reliable, energetic and able to prioritise effectively
- You see obstacles as challenges and you enjoy complex problem solving
- You relish the idea of self learning and personal development
What the job involves
- You’ll help Bulb customers with a wide variety of queries
- You’ll support Bulb customers over the phone for the majority of your time, but you’ll also use email and online chat
- You’ll work in a fast-paced environment, always striving to provide the best experience for our customers
- You’ll resolve simple queries efficiently, and you’ll take the time to investigate and resolve more complex ones
- As your experience grows, you’ll take on more responsibility within your team
Salary benchmarks
Our take
The traditional energy market has been dominated by the big 6 companies for decades. Consumer energy in the UK has long been associated with rising prices, poor customer service and high profits for incumbent firms, however, startups like Bulb have become increasingly popular with customers looking for easy onboarding and bill management, and cheaper energy deals.
Bulb provides 100% renewable electricity to homes across the UK, France, Spain and Texas and 100% carbon offset gas in the UK. It supplies green energy as standard, with fair pricing and technology to help its members manage and reduce their energy use. It was the first energy supplier in the UK to become a certified B Corp and has been highly regarded for its exceptional customer service.
Despite its huge success with customers and massive growth since its founding, Bulb was put into special administration in late 2021 - leaving about 1.6 million customers needing a new energy supplier - after surging gas prices exposed firms that weren’t protected by buying energy in advance.
As of 2022, Bulb is being run by the government, but Octopus and Ovo Energy are two companies that are currently weighing a bid to buy Bulb. The winner will land a big chunk of the market share. The UK Business Secretary is confident that a buyer for Bulb will be found sooner rather than later.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2018
$81.3m
GROWTH EQUITY VC
Total funding: $81.3m
Company benefits
- Work from home opportunities
- 33 days holiday (incl. bank holidays). Buy up to 5 additional days
- After a year, take a month of unpaid leave
- Cycle-to-work scheme
- Video therapy sessions through Spill, to support positive mental health
- Competitive salary and monthly bonuses
- 12 weeks of full pay for maternity, paternity or adoption leave
- Healthcare with Vitality, life insurance, and a pension plan with employer contributions
Company HQ
Spitalfields, London, UK
Leadership
Hayden Wood
(Co-founder)Studied economics at LSE and spent 10 years as a management consultant, first at Monitor Group and then Bain & Company.
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