Senior Technical Product Manager, Tucows
$139-154k
$128,000 - $142,000 CAD for Canadian residents
Keeping the internet open and connected
Be an early applicant
Keeping the internet open and connected
501-1000 employees
Be an early applicant
$139-154k
$128,000 - $142,000 CAD for Canadian residents
501-1000 employees
Company mission
To make the Internet better by helping people access the open Internet, narrowing the digital divide, and supporting fairness and equality.
Role
Who you are
- This role is for a senior PM who is comfortable owning complex business-critical systems: defining clear behavior, setting guardrails, and making long-term tradeoffs that balance flexibility and scale
- 5+ years in technical product management experience, with senior-level ownership of platform or financial systems
- Strong experience with billing (telecom is nice to have), invoicing, payments, or accounting-adjacent platforms
- Demonstrated ability to work closely with engineering teams in an agile environment, translating complex product behavior into clear priorities, acceptance criteria, and iterative delivery
- Hands-on experience collaborating with Engineering teams on event-driven architectures, microservices, and RESTful API design
- Familiarity with customer onboarding, delivery, and post-sales technical support — especially in a SaaS or enterprise setting
- Strong product instincts backed by technical fluency — you can translate platform complexity into clear, compelling value for customers
- Experience with telecom systems and standards is a plus, but not required
What the job involves
- We are looking for a Senior Technical Product Manager to own the Wavelo Biller — Wavelo’s core, configurable billing engine powering both wireless and wireline billing across multiple customers, brands, and billing models
- The Wavelo biller is an event-based platform for prepaid, postpaid, and hybrid billing for consumer, SMB, and enterprise use cases, and is designed to extend beyond connectivity into device financing, hardware, and non-network services
- You will be accountable for how billing behaves across products, networks, and customers
- Set and communicate platform-level product strategy for billing at Wavelo
- Translate complex billing behavior into clear product definitions, requirements and guardrails
- Evaluate new use cases and customer requests, making tradeoffs between flexibility, risk, and long-term maintainability
- Partner with Engineering, Operations, and Product managers to align on billing behavior and ownership boundaries
- Enable Marketing through accurate, product-authored documentation that explains billing behavior, supported use cases, customer value, and competitive differentiation
- Partner with the Solutions team to evaluate customer-specific requirements, distinguishing between one-off needs and platform-level capabilities that should be productized
- Maintain a shared mental model of “how billing works” across teams
- Serve as a liaison to customer delivery/solutions teams — ensuring smooth onboarding, integration, and customization
- Define success metrics and drive outcomes that improve customer experience
- Up to 37.5 hours per week
Our take
Tucows is dedicated to keeping the internet open, accessible, and connected. The company operates through three subsidiaries; Tucows Domains, the world's second-largest domain registrar and reseller; Ting Internet, a high-speed fiber internet provider; and Wavelo, a telecome SaaS platform for communication service providers. Together, these businesses for a robust ecosystem supporting internet infrastructure worldwide.
The company's technology helps hundreds of thousands of companies around the globe, and its services have earned multiple awards for innovation and reliability. And in recent years, Tucows has experienced substantial growth, expanding operations into new markets while optimizing and developing its offerings to meet evolving customer needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Become your best self: Growth is the constant at Tucows. We offer a robust learning and development program that gives access to fantastic peer lead technical training, opportunities to work on cross-functional projects, and a flexible, annual learning reimbursement fund.
- Mental health benefits: We partner with awesome people and companies (both internally and externally) to provide herd members with accessible and timely mental health services and preventative care.
- A supportive environment: From employee resource groups (ERGs), access to training sessions, workshops, and online resources, we aim to foster an environment that ensures you get the support you need when you need it.
- Take care of your Herd: Whether you’re planning on starting or growing your own herd, we offer family/fertility planning support, parental and adoptive leave, and top-up dollars.
- More time for me time: Plan for your vacation early! All employees start with three weeks of leave, plenty of personal days, and annual paid gratitude days over the holiday season to ensure that you have time for what matters most.
- Your future starts here: From stock options to retirement savings plan contributions, we’ve built programs that support your financial future. Are you looking to kickstart a new career? At Tucows, we pride ourselves on plenty of internal opportunities that can help you grow in your career or kickstart a new one!
Company HQ
Liberty Village, Toronto, ON
Leadership
Elliot Noss
(CEO)Current CEO of Ting, Tucows' high-speed fiber internet service subsidiary. They are also involved in ICANN, to promote and protect an Open Internet around the world.
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