Customer Support Specialist, Whop
$48k
+ Equity
More information about location
Marketplace for communities, courses and software
Be an early applicant
Marketplace for communities, courses and software
21-100 employees
Be an early applicant
$48k
+ Equity
More information about location
21-100 employees
Company mission
To create a new paradigm of the internet – where connection, consumption, creation and commerce can happen all in one place.
Role
Who you are
- Whop Savvy: You’ve used our platform and know it inside out
- E-commerce Expert: You’ve got deep knowledge or experience in the e-commerce world
- Analytical and Strategic: You think big but aren’t afraid to get into the nitty-gritty
- Creative Problem Solver: You love finding unique solutions to tough problems
- Communication Guru: Your written and verbal skills are top-notch
- Previous experience in customer support or a similar role
- Excellent communication skills—both written and verbal
- Strong problem-solving chops and a focus on the customer
- Ability to juggle tasks and manage time in a fast-paced environment
- Familiarity with Whop, Intercom, Slack, and Linear is a bonus
- Ready to work different shifts, including nights and weekends
What the job involves
- As a Customer Support Specialist, you're the go-to person for our users and creators, fielding their questions through live chat on Intercom. You'll be the hero who troubleshoots and resolves issues, making sure every response is clear, comprehensive, and leaves our customers smiling.
- If a problem needs a bit more brainpower, you’ll team up with colleagues to find the perfect solution and escalate when necessary. Your mission? Keep our customers thrilled with fast, friendly, and effective support
- Day 7: Meet the team, dive into our products, and get comfy with tools like Intercom. Start grasping basic workflows and the ins and outs of customer support
- Day 14: Shadow the pros, watch and learn from customer interactions, then jump in to handle simple tickets with guidance. Master our escalation procedures and dig into the knowledge base
- Day 21: Take charge of your own tickets, collaborate with other teams on tricky issues, and polish your communication and customer satisfaction skills. Join team meetings to pitch ideas for process improvements
- Day 30: You’re now flying solo with a full load of tickets, solving problems like a pro. Collaborate across teams as needed, and get feedback to refine your skills and set goals for the next 60 days
- Be the first point of contact for users and creators, managing inquiries via Intercom
- Troubleshoot and resolve issues with clear, easy-to-follow guidance
- Work with the team to tackle complex problems and escalate when necessary
- Keep customer satisfaction high with responsive, effective, and friendly support
- Jump into team meetings and help us continuously improve our support game
Our take
Navigating disparate marketplaces and leveraging guerrilla-style selling tactics on social media platforms such as Facebook can pose challenges for those aiming to sell communities and digital products. Whop steps in as a marketplace website and platform designed to streamline this process, aiding influencers, communities, and software sellers in reaching millions of eager customers seeking connection, education, and product acquisition.
Focusing on digital economies like online gambling, crypto trading, and gaming, Whop offers a marketplace for buyers with diverse subscription levels to access Discord, chatrooms, and apps. These avenues not only offer income opportunities for buyers but also serve as fertile ground for entrepreneurs seeking to tap into a vast customer base numbering in the millions.
While Whop's niche may not appeal to everyone in the manner of mainstream eCommerce platforms like Etsy, its robust customer base signals a growing trend of entrepreneurs seeking to monetize their online presence. The platform's social features mirror the culture and camaraderie prevalent in blockchain and crypto trading communities, indicating a sustained relevance and growing trajectory - backed by significant funding - in the foreseeable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
68% employee growth in 12 months
Company
Company benefits
- Unlimited PTO, Health, Vision, and Dental coverage
- Brooklyn, New York | Check out our office here and here
- Daily $20 lunch, $25 dinner Uber Eats credits
- Hiring everywhere, hybrid company model
- State of the art gym access @ Equinox
- Latest 14 or 16 inch Macbook Pro
Company HQ
South Williamsburg, NY
Articles
Leadership
Steven Schwartz
(CEO)Currently a Board Member at POSH. Previously CEO of Varfaj Partners, Technology Director at SoleStrike, and Summer Analyst at Accenture.
Jack Sharkey
(CTO)Previously Co-Founder at Frosted, Business Technology Consultant at Lucratyva, Lead Developer and Project Manager at Varfaj Partners and Software Developer at Loeb.nyc.
Cameron Zoub
(CGO)Previously Co-Founder at Frosted, Varfaj Partners and SoleStrike and COO of Conjug8.
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