Implementation Solutions Engineer, Findigs

• 5+ years of experience in solutions engineering/architecture, product management, business analysis, or a related role within a software development environment
• Strong technical acumen and the ability to quickly understand complex technical concepts
• Exceptional problem solving ability with a deep interest in getting down to the root cause of an issue, problem, and/or flawed process
• Previous experience working directly with customers to understand customer needs and requirements
• Understanding of the B2B SaaS sales cycle and the ability to align product initiatives with sales objectives and customer requirements
• Experience working with enterprise-level SaaS platforms, understanding their unique challenges, and developing solutions to address them
• Excellent written and verbal communication skills, with the ability to effectively communicate across various levels of the organization
• Detail-oriented with strong organizational and prioritization skills
• Proven ability to work collaboratively in a cross-functional team environment
• 3+ years experience in a technical consultative role (such as Solutions Architecture)
• Experience with one or more programming languages (e.g., Python, Java, JavaScript) to effectively collaborate with Engineering teams and understand technical complexities
• Familiarity with REST APIs and their implementation to facilitate integrations and data exchange between our platform and external systems
• Proficiency in SQL for data analysis, reporting, and querying relational databases
• Previous experience in a SaaS environment and knowledge of core web concepts such as Chrome Developer Tools
• Knowledge of Cloud Platforms (such as AWS, GCP, or Azure)

Desirable

• We are seeking a highly skilled and motivated Implementation Solutions Engineer to join our team
• In this role, you will serve as a technical subject matter expert for Findigs integrations and new custom onboarding
• In addition, you will be a critical liaison between our Customer Experience, Sales, Engineering, and Product teams
• You will play a vital role in ensuring seamless communication and collaboration between these teams to deliver exceptional products and services to our customers
• Collaborate with the Sales, Customer Experience, and Engineering teams to integrate Findigs products into customer business and technical environments
• Work with new customers to gather business requirements, understand customer needs, and identify opportunities for product enhancements
• Work closely with the Engineering team to prioritize and coordinate product development efforts based on customer needs, business goals, and engineering resources
• Document the integration flows for technical end users
• Perform technical configuration for new customer accounts using low-code/no-code tools
• Develop and document processes for Sales and Onboarding teams to enable smooth transitions of prospects to customers
• Facilitate effective communication and collaboration between cross-functional teams, including Product, Engineering, Design, Sales, and Customer Experience, to ensure smooth project execution and timely delivery
• Provide guidance and support to the Engineering team during the development process, including reviewing technical specifications, clarifying requirements, and troubleshooting issues
• Conduct user acceptance testing (UAT) and quality assurance (QA) activities to ensure the delivered solution meets the defined requirements and high-quality standards
• Act as a technical expert on our platform and engage with customers and internal stakeholders to gather feedback, address inquiries, and provide product-related support