Senior Account Manager, HqO
NYC
$200-250k
Plus variable compensation incentive and equity
More information about location
3 days a week in office
Workplace experience technology
Be an early applicant
Workplace experience technology
101-200 employees
Be an early applicant
$200-250k
Plus variable compensation incentive and equity
More information about location
3 days a week in office
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- 5+ years of account management, customer success, or relationship management experience — ideally in SaaS, PropTech, or commercial real estate
- A strong track record of exceeding retention, renewal, and upsell targets within enterprise or strategic accounts
- Demonstrated success building lasting relationships with senior decision-makers
- Excellent negotiation, commercial planning, and contract management skills
- Clear and compelling communication abilities, including executive-level presentations
- Familiarity with HubSpot or similar CRMs and a disciplined approach to forecasting and data management
- A proactive, self-starting mindset with strong ownership, collaboration, and a drive for continuous improvement
What the job involves
- We’re hiring a Senior Account Manager to join our GTM team in New York. This role reports to the Head of Customer Success and follows our hybrid work model, with in-office collaboration at least three days per week (Tuesday–Thursday)
- As a Senior Account Manager, you will own a focused portfolio of HqO’s Tier 1 and Strategic accounts, with responsibility for ensuring flawless renewals, identifying targeted upsell opportunities, and driving consistent value realization across each relationship
- You’ll serve as a trusted commercial advisor — deepening engagement, understanding evolving customer priorities, and aligning HqO’s platform to support their long-term business goals
- You’ll partner closely with Customer Success, Product, Sales, and Leadership to deliver an exceptional customer experience while maintaining strong commercial rigor and predictable revenue outcomes. This role is ideal for someone who thrives in a strategic, customer-facing environment and excels at building meaningful, resilient executive relationships
- Own the full renewal cycle for your strategic accounts, ensuring timely execution and strong retention outcomes
- Identify and advance targeted upsell opportunities that align to customer needs and product value
- Develop and maintain long-term, trust-based relationships with key senior stakeholders across your accounts
- Serve as a strategic advisor who understands customer challenges, business objectives, and market context
- Lead Quarterly Business Reviews to showcase adoption, ROI, and success metrics — and frame new opportunities for value creation
- Ensure customers are fully leveraging HqO’s platform to achieve their desired outcomes
- Collaborate with Customer Success, Solutions Engineering, AEs, Product, and Marketing to create coordinated account plans and unified engagement strategies
- Provide actionable customer insights that influence product improvements and roadmap priorities
- Maintain accurate renewal and upsell forecasting in HubSpot with complete data hygiene
- Partner with Finance and Legal on contract negotiation, pricing, and agreement execution
- Identify and cultivate advocates for testimonials, case studies, reference calls, and event participation
- Help strengthen HqO’s presence and reputation within the CRE community
- Serve as a role model across the team, contributing to process improvements, playbook refinement, and best practices
- Senior Account Managers are central to HqO’s growth and customer loyalty. By owning and deepening relationships across our most important accounts, this role directly influences Net Revenue Retention, accelerates long-term customer value, and shapes how HqO partners with industry leaders
Application process
- For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including JPMorgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-Founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-Founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-Founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-Founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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