Lifecycle Marketing Manager, Skillshare
Flexible Contract
This flexible contract role will pay $60/CAD per hour
Online learning community for creatives
Be an early applicant
Online learning community for creatives
501-1000 employees
Be an early applicant
This flexible contract role will pay $60/CAD per hour
501-1000 employees
Company mission
To build a platform that gives everyone the opportunity to be creative.
Role
Who you are
- Experience: You have 3 to 4+ years of experience in lifecycle or email marketing, ideally within a subscription business, ed-tech, e-commerce, or direct-to-consumer (DTC) brand
- Platform proficiency: You are an expert in execution. You have deep experience with ESPs such as Blueshift (preferred), Braze, Klaviyo, or similar platforms, and are comfortable setting up complex campaigns and audiences
- Operational mindset: You are solution-oriented and organized. You excel at taking a concept and figuring out the technical steps required to make it a reality
- Data literacy: You are comfortable digesting data and turning it into clear reports and project plans. You use analytics to inform your daily decisions
- Creative & strategic thinker: You’re able to turn lifecycle challenges into compelling creative solutions—using storytelling, content strategy, and strong copywriting to guide members through their journey
- Technical proficiency: You are proficient in working with responsive HTML email templates to make updates and alterations. While you are not expected to develop from scratch, you must be comfortable navigating code to troubleshoot rendering issues and ensure design fidelity
- Collaborative and cross-functional spirit: You thrive working in a supporting and cross-functional role, executing on a shared vision while offering your own creative and tactical ideas to the team
What the job involves
- We’re looking for a detail-oriented, operationally driven Lifecycle Marketing Manager to serve as the tactical engine of our lifecycle and retention initiatives
- Reporting directly to and working closely with the Senior Lifecycle Marketing Manager, you will be responsible for bringing our retention strategies to life
- While the Senior Manager defines the high-level roadmap and creative direction, you will own the execution, ensuring campaigns are built correctly, targeted accurately, and launched on time
- You will be analyzing data to build strategic project plans, crafting compelling copy, and managing our instance of Blueshift to ensure we’re reaching the right audience at the right time
- This is a contract-to-hire position with an initial ramp-up period designed to provide immediate operational support and facilitate knowledge transfer
- We are looking for immediate support of 20-30 hours per week, with flexibility based on business needs
- Beginning April 1st, the role will transition to full-time (40 hours/week) to support a coverage period for maternity leave for approximately 12 months
- Any transition to full-time employment, as well as continuation beyond the coverage period, will be evaluated based on business needs, performance, and mutual fit
- Conversion to a full-time role is not guaranteed
- Own campaign operations: You will act as the primary operator in Blueshift. You will handle the end-to-end production of email campaigns, including setup, quality assurance (QA), deployment scheduling, and reporting
- Execute on strategy: Partner with the Senior Lifecycle Marketing Manager to operationalize the lifecycle & retention roadmap. You will own the translation of high-level strategies into actionable project plans and live campaigns while contributing your own insights to refine the strategy
- Segmentation & targeting: Translate campaign goals into precise audience segments. You will manage list maintenance and handle the technical setup of audience segments within Blueshift
- Performance monitoring and analysis: Monitor campaign results and digest data to provide actionable insights. You will report on what’s working and suggest tactical improvements to optimize engagement and conversion
- Content & copy execution: Write compelling copy and build campaigns based on the content calendar. You will conceptualize content plans and execute messaging, ensuring alignment with our brand voice
- Manage external resources: Coordinate with external agency stakeholders, managing their billable time and ensuring deliverables meet our standards and timelines
- Champion best practices: Ensure all communications adhere to email marketing best practices, including global compliance, privacy laws, and deliverability standards
Our take
Skillshare operates an online learning platform where members can access a range of creativity-focussed classes and courses. Targeting skills such as illustration, design, photography and video editing, the company allows individuals and teams to build and improve their skills whether for professional development or just for fun.
On the other side, Skillshare empowers professional creatives to share their skills, tips and tricks to earn money and build their communities. Top earners on the platform make upwards of $100,000 a year, as well as gaining access to a broad range of people who may be interested in their freelance services.
With more than 30,000 classes active on the platform, and over 10 million registered learners, Skillshare has proven its value and carved a strong foothold in the e-learning market. Moving forwards, it plans to continue enhancing its offering - recent additions include Badges, Class Certificates, and Learning Paths - as it further broadens its reach.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2022
$78.4m
SERIES E
Apr 2022
$5m
LATE VC
Total funding: $200.2m
Company benefits
- Excellent medical, dental, and vision plans
- Unlimited vacation (with a required minimum)
- Paid sabbaticals for tenured employees (every three years, starting at your 3-year anniversary)
- Learning and creativity stipend
- Wellness stipend
- Stipend for setting yourself up for success at home (think: desk, headphones, ergonomic chair)
- Monthly internet reimbursement
- Support for utilizing coworking spaces, including a partnership with Industrious
- Ongoing Emotional Fitness workshops with Coa
Company HQ
Flatiron District, New York, NY
Leadership
Malcolm Ong
(Co-founder)Co-founded Skillshare in 2010 with Michael Karnjanaprakorn, who has since left the company. Currently Co-founder and CPO at Terminal 3. In the past, worked as Senior VP of Product at South China Morning Post.
Matt Cooper
(CEO, not founder)Member of the Board Of Directors at YunoJuno. Former Advisor and Board Observer at PowerToFly, SVP of Corporate Development at ScribbleLive, and CEO of Visually.
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