Junior Client Success Manager, Ryde
On-demand delivery riders & drivers
Job no longer available
On-demand delivery riders & drivers
21-100 employees
Job no longer available
21-100 employees
Company mission
To build a last mile marketplace that puts riders first.
Role
Who you are
- 1+ years of client-facing experience within B2B environments
- Strong interpersonal skills enabling connects with people at various levels of seniority
- Ability to cope with a substantial amount of responsibility and manage deadlines
- Hustler mentality, hungry to learn and exceed client expectations in a demanding environment
- Able to prioritise multiple tasks/requests in a complex, fast-paced environment
- Solutions-oriented, always look for innovative ways to make things work rather than reasons why something won’t work
- The confidence to lead client meetings at all levels
- Consultative approach, with a natural desire to understand your client’s needs and work to find a solution that fits them best
- Tenacious, ambitious, with a large drive to increase revenue portfolio
- Embody & promote our Rider First mission
What the job involves
- Support Ryde's commercial growth efforts across multiple verticals; grocery, e-commerce & restaurant
- Creative & strategic management of our existing portfolio of clients, including but not limited to world famous brands and some of the UK's most successful start ups
- Build deep and lasting relationships with key decision-makers, operations Managers and support their wider teams to the best of your ability
- Be an expert in our Product, Platform and Operations. You will be able to provide solutions at the drop of a hat!
- Ensure satisfaction of Key Accounts by communicating and project managing their needs effectively
- Regular calls and meetings with your portfolio to ensure needs are continuously met and identify any churn risks within your portfolio and implement action plans to mitigate
Salary benchmarks
Our take
Ryde believes that even though couriers are essential in a booming economy they are currently treated unfairly. For example, low pay, poor working conditions and the lack of flexibility are the norm in this profession. Ryde is setting out to change this by creating a marketplace that connects businesses with last-mile delivery riders and drivers. The company ensures flexibility and same-day delivery for businesses whilst prioritising the well-being of couriers.
Ryde has clients from various industries, such as restaurants, e-commerce, retail and logistics. Whilst next-day delivery has increasingly become the norm in the UK, it's expected that the next step in parcel logistics will become same-day delivery. This presents big opportunities for businesses, yet they also need to be prepared to adapt. Ryde has the potential to help businesses with this transformation.
Ryde's funding has enabled the company to invest in increasing its customer base, creating additional features, and expansion, as the world's first fully-integrated delivery management platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Aug 2021
$3.3m
SEED
Total funding: $3.3m
Company benefits
- Company-wide bonuses of 10-25% per month to reward high performance
- Generous holiday package, plus public holidays & your birthday off
- Company pension contribution up to 3%
- Possibility for Equity options
- Hybrid, international working environment with a company subscription to SpaceWorks; inclusive of 10% discount on gym memberships, member events and worldwide locations
- Permanent team meeting room spaces in Space Works London and theHub Ibiza
- Your perfect setup and a brand-new MacBook Pro
- Regular team socials in London
Company HQ
Islington, London, UK
Leadership
Duncan Mitchell
(Co-founder)Previously a Non-Executive Director at Siren Training for 6 years and Co-founder at TempTribe.
Tom Nimmo
(Co-Founder)Co-Founder & CTO of Gameplan Technology. Previously Technical Architect (Manager) at Accenture for 4 years and Co-Founder & CTO at Hassle.com.
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