Communications Manager, Ultimate
$106-158k
Conversational AI customer service builder
Job no longer available
Conversational AI customer service builder
201-500 employees
Job no longer available
$106-158k
201-500 employees
Company mission
To bring joy to customer service through the world’s most powerful virtual agent platform.
Role
Who you are
- 5+ years of experience in internal communications, employee engagement, or a related communications role
- Proven success in crafting and delivering communications that align employees with company goals and culture
- Strong project management skills, with the ability to manage multiple internal communications initiatives and deliver results in a fast-paced environment
- Excellent writing and editing skills, with experience crafting employee communications, leadership updates, and engagement materials
- Data-driven mindset, with experience measuring the effectiveness of internal communications campaigns and using insights to refine strategies
- Collaborative and eager to expand into Public Relations, Analyst Relations, and Social Impact as part of career growth
What the job involves
- As a Communications Manager focusing on Internal Communications, you will lead initiatives that keep Zendesk’s global workforce informed, engaged, and aligned with the company’s mission and strategic priorities
- You will be responsible for creating and delivering messages that inspire and connect employees to Zendesk’s vision, values, and goals
- This role is essential in fostering a culture of transparency and collaboration, ensuring that employees are motivated and equipped to contribute to Zendesk’s success
- You will work closely with senior leaders to deliver effective communications that drive employee engagement and alignment
- Zendesk is reshaping the future of customer experience through AI-powered service, and our Communications and Social Impact team plays a vital role in this transformation
- Our team ensures that our external reputation is strong, while internally, employees are connected to our goals and motivated to deliver excellence
- By joining this team, you’ll have the chance to drive employee engagement and make a direct impact on how Zendesk’s workforce supports our ambitious vision for the future
- Lead the development and execution of internal communication strategies that keep employees engaged, informed, and aligned with Zendesk’s mission
- Collaborate with senior leaders to craft and deliver leadership communications that inspire and motivate employees across the globe
- Manage internal communication channels, including company-wide announcements, newsletters, and employee engagement campaigns
- Foster a culture of transparency and collaboration, ensuring consistent and open communication between leadership and employees
- Measure the effectiveness of internal communications initiatives and continuously refine strategies to improve employee engagement and alignment
- Support crisis communications, ensuring that employees are informed and aligned during high-stakes situations
- Collaborate with the broader Communications and Social Impact team to ensure alignment across external and internal messaging
- Grow your expertise by exploring opportunities to rotate across Public Relations, Analyst Relations, Internal Communications, and Social Impact, contributing to Zendesk’s communications practice
Our take
In the rapidly evolving landscape of digital transformation and eCommerce, businesses are locked in fierce competition, elevating the significance of customer experience. This places considerable strain on customer support teams to deliver exceptional services while managing costs. The solution to this challenge lies in AI-powered digital support automation.
Ultimate provides a no-code automation platform capable of automating up to 60% of support workloads. With a focus on NLP-powered technology, Ultimate has given itself a strategic edge. Its conversational AI is available in 109 languages, consistently positioning the company as a top contender in G2.
The onset of 2022 markets a string of successes for Ultimate, including a record-breaking first half, the appointment of a global customer success executive, and ongoing product innovation. Impressively, the company achieved a 166% growth in new brand partnerships year-on-year, securing major deals with influential names like Zoopla, Get Your Guide, iCard, and Conekta. Now the company is focused on expanding its presence in the US, while also securing even more strategic partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Dec 2020
$20m
SERIES A
Nov 2019
$3.5m
SEED
Total funding: $28.9m
Company benefits
- Scaled professional development: We're passionate about up-skilling our team and providing people with internal opportunities, so we all grow together
- Bespoke personal growth: Learn a new language, train for a marathon, take a coding course. Our personal development budget has you covered
- Flexible working: From office-lovers to homebodies, and anywhere in between, we encourage our team to work from their preferred location
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Sarah Al-Hussaini
(Co-Founder & COO)An investment banker turned CX & AI expert, Sarah is passionate about diversity in tech and its power to create a better world. They were awarded Forbes 30 Under 30 in 2019.
Reetu Kainulainen
(Co-Founder & CEO)Reetu’s vision for Ultimate led tech giants like Maki Ventures and Techstars to back the fast-growing company. They are passionate about using AI to make CS agents’ careers more rewarding and joyful.
Jaakko Pasanen
(Co-Founder & CSO)As Ultimate’s Chief Science Officer, co-founder Jaakko leads the company’s in-house AI research unit in its mission to build the most powerful virtual agent platform for customer support.
Markus Rautio
(Co-Founder)Ever since they helped develop what would become Ultimate at a Helsinki hackathon, Lead Engineer Markus has been using their technical expertise to build products with meaning alongside his co-founders.
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