Service Operations Director, Curri
+ Equity
Office located in Ventura, CA
Lst mile delivery for construction & industrial supplies
Open for applications
Lst mile delivery for construction & industrial supplies
101-200 employees
Open for applications
+ Equity
Office located in Ventura, CA
101-200 employees
Company mission
To be the way the world delivers construction and industrial supplies.
Role
Who you are
- Bachelor’s degree in business, engineering, or related field (or equivalent work experience)
- 5+ years of experience in fast-paced environments like banking, consulting, tech, analytics, operations, or strategy
- Strong operational instincts and analytical skills—you identify inefficiencies early and act decisively
- First principles thinker who balances customer and driver empathy with efficiency
- Proven track record leading high-performing service orgs, ideally in high-growth or operationally complex businesses, across employees and external agents
- Excellent people leader who drives clarity, leads by example, and builds high standards
- Systems thinker who can scale processes—but also thrives in the chaos and isn’t afraid to get hands-on
- Comfortable with ambiguity, urgency, and high expectations
- Strong data chops—fluent in experimentation, decision-making, and translating dashboards into action
- Clear, effective communicator who raises the bar for team communication
- Proficiency or familiarity with SQL is a strong plus
- Bonus: Experience in logistics or on-demand marketplaces (e.g., ridesharing, food delivery, last-mile delivery)
What the job involves
- We’re hiring a Director of Service Operations to lead our largest team at Curri. This role is responsible for driving operational excellence across all live service and support teams that engage with both our customers and our driver network. You’ll set the standard for what great looks like—then lead the org to get there
- Develop and execute on a forward-looking strategy to scale with our growth
- Design and run a high-performing service operation that’s measurable, predictable, and consistently excellent across all channels (chat, phone, in-app, etc.)
- Set clear, data-driven goals and KPIs for your teams, informed by the real expectations and needs of our customers and drivers
- Monitor performance rigorously—spot problems early, dig into root causes, and solve proactively
- Inspire, coach, and grow a human-heavy team, including frontline managers and agents across multiple functions
- Get into the weeds—periodically performing the IC roles and working on the platform as a driver to gain a deep mechanical understanding of the business you manage
- Partner cross-functionally with Growth, Product, and Engineering to improve our tools, systems, and customer experiences
- Drive innovation in how we support customers and drivers to make Curri’s service a core reason people stick with us
- Leverage AI and automation to free people up to focus on exceptions, not rules, and double down on humans doing more human things
Our take
Curri is a construction materials provider that develops a last-mile delivery app that connects supply stores to customers. It decreases downtime on construction projects by enabling construction companies to have quicker access to materials.
The Y Combinator-backed logistics startup company delivers construction supplies and materials with an “Uber-like” last-mile delivery model. App users arrange an order, open the Curri app, and enter pickup and drop off locations to book the service. It offers live updates via the app to let customers follow and share the status of their deliveries. It also provides proof-of-delivery signatures and photos for tracking, regulatory, and compliance purposes.
As businesses in the construction industry are usually dependant on reliable delivery services, Curri faces an uphill battle convincing customers that their gig-model business structure is consistently reliable. But with significant funding and ongoing developments to its infrastructure and sales and marketing initiatives, the company is set to challenge the market.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2023
$42m
SERIES B
Apr 2021
$6m
SERIES A
Total funding: $48.2m
Company benefits
- Health, dental, vision
- 401K
- Equity compensation grant
Company HQ
Ventura, CA
Leadership
Matt Lafferty
(Co-Founder & CEO)Matt studied at UCSB before working for Lifewater International and spending 7 years as an English Teacher and Director at the English Language Institute in China. They left this in 2018 having co-founded Curri with Brian.
Brian Gonzalez
(Co-Founder & CTO)Brian worked as a Web Developer for over 8 years before spending 4 years at Dollar Shave Club as an Engineer. They then co-founded Curri in 2018.
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