Solutions Delivery Manager, Anomalo
EMEA
£125-165k
Salary range is applicable to UK candidates; Salary for candidates based in Ireland: €150,000 - €190,000; Plus Equity
More information about location
Automated data quality issue detection software
Be an early applicant
Automated data quality issue detection software
21-100 employees
Be an early applicant
£125-165k
Salary range is applicable to UK candidates; Salary for candidates based in Ireland: €150,000 - €190,000; Plus Equity
More information about location
21-100 employees
Company mission
To help users automatically detect data issues and understand their root causes, before anyone else.
Role
Who you are
- 5+ years of experience in a Technical Solutions Delivery role (or similar capacity), managing customer accounts and/or technical delivery projects in enterprise software
- Enterprise software industry experience in data management, data integration, data warehousing, ETL/ELT, AI/ML or other surrounding data markets
- Customer centric and have a customer-first mindset and approach to all interactions
- Strong communication skills across technical, non-technical and Executive audiences
- Thrive in an ambiguous environment and can adjust priorities on-the-fly while still having the ability to focus on details and be analytical
Desirable
- Foundational knowledge in cloud computing, ETL concepts and workflows, and SQL
- Experience troubleshooting SaaS and full stack applications, APIs, and associated infrastructure for Enterprise-size companies
- Successfully managed cases throughout the entire support lifecycle, from triage and reproduction to writing bug reports for engineering and case resolution
- Experience managing multiple tasks and seamlessly shifting between diverse contexts, demonstrating the ability to stay organized, prioritize effectively, and maintain high productivity in dynamic work environments
What the job involves
- As the first Solutions Delivery Manager in the EMEA region at Anomalo, you'll be instrumental in expanding our global customer solution presence
- You will be responsible for managing the deployment, onboarding and adoption of Anomalo for a portfolio of customers
- You will serve as the customer’s primary post-sales point of contact and provide technical guidance and support across all phases of the customer journey
- This role involves both strategic planning and in the weeds day-to-day tactical execution
- We’re looking for someone with a strong technical background, who is deeply organized, not afraid to roll up their sleeves and who naturally takes on a customer-centric mindset and approach
- Own a portfolio of global customer accounts, serving as the primary post-sales point of contact, providing technical guidance and support across all phases of the customer journey
- Develop customized deployment and enablement plans that align with each customer’s specific needs and objectives
- Serve as the initial point of contact for customer inquiries and issues related to the Anomalo software, ensuring prompt and effective resolution and maintaining high levels of customer satisfaction
- Track and report on overall customer health, delivering frequent updates to key stakeholders across the company
- Collaborate closely with Sales to identify and execute on expansion opportunities
- Deliver proactive support to drive adoption through regular office hours, product feature reviews and quarterly technical health audit
Our take
In the realm of expanding data repositories, the detection of potentially detrimental data anomalies takes on heightened significance, especially in the context of machine learning models. Anomalo steps in with an automated solution, leveraging machine learning to tackle the critical issue of data viability.
Anomalo integrates with enterprise data warehouses, like Snowflake, where extensive corporate data is stored. Its role involves vigilant monitoring and identification of unusual discrepancies and undesirable alterations across these datasets. Given the pivotal role data plays in business operations, such early detection of issues becomes imperative.
Despite its recent inception, Anomalo has already gained recognition with notable clients, including BuzzFeed, Discover, and Substack. Employeing a unieuq revenue model, the company charges based on the monitored dataset, as opposed t the conventional user or data flow approach. Furthermore, Anomalo is in an active phase of product expansion, recently forging strategic alliances and actively seeking new talent across various domains to further proel its growth trajectory.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2024
$10m
SERIES B
Jan 2024
$33m
SERIES B
Total funding: $82m
Company benefits
- Fully Remote: We were fully remote before it was a thing, and we believe your best work happens on your schedule, We offer a generous $2,000 stipend to ensure your remote office is comfortable
- Quarterly Offices: While we love the flexibility of being remote-first, we also recognize the value of spending time together in person, We make time to get together (in a new destination!) for a company-wide offsite each quarter
- Generous Time Off: Enjoy 17 company holidays and unlimited vacations that we encourage you to take. We also have a company-wide winter break the last week of the year
- Health Benefits: Comprehensive family-friendly medical, dental, and vision insurance plans. Anomalo covers 90% of your premiums. We provide access to family planning and reproductive care for our employees and their families by partnering with Carrot Fertility. We provide mental health and wellness benefits for all employees, covered at 100%
- Family Comes First: We offer 16 weeks of parental leave, during which you will receive your full pay
- Investment in the company & your future: Every employee is granted a meaningful equity package. We also offer life insurance and a 401(k) plan
Company values
- Rational Optimism: We rely on each other to make principled decisions backed by data and logic
- For & By All: Diverse, inclusive teams build better products that represent the needs of our customers
- Own It: We champion ownership, and we take accountability for our wok
- Opacity Zero: Transparency enables our autonomous and fact-driven culture
- Outcomes > Hours: People should work when and where they will be most productive
- YOLO: Life's too short not o have fun at work
Company HQ
Chinatown, San Francisco, CA
Articles
Leadership
Elliot Shmukler
(CEO)A Product and Growth leader with more than 20 years of experience with Internet Consumer Software products. Previous VP of Product and Growth for Wealthfront Inc., and Chief Growth Officer at Instacart.
Jeremy Stanley
(CTO)A data science, machine learning, and AI leader. Previous CTO at Collective, Chief Data Scientist & EVP of Engineering at Sailthru, and VP of Data Science at Instacart.
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