Senior Customer Success Manager, Anomali
SIEM Expertise
$130-150k
More information about location
Intelligence powered security operations
Job no longer available
Intelligence powered security operations
201-500 employees
Job no longer available
$130-150k
More information about location
201-500 employees
Company mission
To deliver innovative and effective technologies and solutions to address cyber security challenges for organizations of all sizes.
Role
Who you are
- 5+ years of customer-facing experience with leading SIEM vendors
- Proven ability to manage high-touch, high-visibility post-sales engagements
- Strong communication and interpersonal skills for effective customer interaction
- Track record as a trusted advisor, driving business value and engaging with C-suite and client teams
- Intellectual curiosity, quick learning ability, and analytical skills
- Demonstrated passion for helping others.
Desirable
- Previous sales experience is a definite plus
- Strong consulting and project management skills
- Willingness to travel occasionally (10-25%) for strategic customer engagement and on-site visits
What the job involves
- As the primary point of contact for our customers, you will play a crucial role in their post-sales journey
- Working with some of the largest companies globally, you will be responsible for aligning their business goals, security objectives, and expected outcomes with our Anomali solutions. Building strong relationships with key stakeholders and driving adoption, value delivery, and customer satisfaction will be key aspects of your daily responsibilities
- Foster trusted advisory relationships with CISOs, SOC leaders, CTI management, and SOC/CTI analysts
- Bridge the gap between customer business goals, security objectives, and desired outcomes from their investment in Anomali solutions
- Identify and define tailored use cases for Anomali products that align with customer security objectives
- Establish measurable success criteria based on customer goals
- Drive customer adoption, accelerate business value, and maximize ROI from their investments
- Advise customers on optimizing and maturing their SOC and CTI programs
- Understand customer pain points and facilitate communication between Product Management and Engineering to drive solutions
- Maintain regular engagement with customers at all levels, highlighting program milestones and communicating product value to leadership
- Monitor and review customer engagement, adoption, and usage analytics, identifying risks and developing risk mitigation plans
- Collaborate with the Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
Our take
The demand for cybersecurity services continues to grow as cyberthreats remain a serious problem for digital security, increasing the need for enterprise threat intelligence solutions.
Anomali provides automated cybersecurity solutions that use metrics to analyse exactly what a security package does, how it responds and what breaches it can prevent. This allows businesses to receive advice and analytics on their current cybersecurity systems, aiming to reduce spending on unnecessary software and support low-budget cybersecurity.
Anomali presents itself as a unique cybersecurity solution by focusing on collecting and analysing intelligence based on the success of existing security platforms. This is strengthened by comparing data to other companies and the number of breaches it has prevented. In 2024, Anomali launched its AI-powered Security Operations Platform, saving time for analysts by up to 50% through an AI co-pilot. This exemplifies Anomali's keen eye for forward momentum in product development.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2018
$40m
SERIES D
Apr 2016
$30m
SERIES C
Total funding: $96.3m
Company benefits
- Medical coverage
- Prescription drug coverage
- Dental coverage
- Vision coverage
- Short-term and long-term disability
- Life insurance (2x annual salary) and AD&D coverage
- 401K retirement plan
- 10 Paid Federal Holidays
- Unlimited Flexible Time Off (FTO) in the United States. Time Off outside of the United States will follow country specific guidelines
- Volunteer time off (2 days)
- Company-provided refreshments at HQ
- Quarterly events with your geographic team
Company HQ
Centennial, Redwood City, CA
Leadership
Ahmed Rubaie
( CEO)Ahmed, has more than three decades of global technology leadership experience. In prior roles, they have driven strategic expansion and diversification of businesses across markets, industries and customers, steering delivery of leading and differentiated solutions. Ahmed has overseen the successful execution of growth transformation, including at Ariba (NASDAQ: ARBA), where they helped the company emerge from the 2008 recession to become the second most valuable Software-as-a-Service company by 2012
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