Solution Sales Representative, GitBook
More information about location
Documentation platform
Job no longer available
Documentation platform
21-100 employees
Job no longer available
More information about location
21-100 employees
Company mission
To help teams to work more efficiently by creating a simple yet powerful platform for them to share their knowledge.
Role
Who you are
- Your insatiable curiosity and beginners mindset
- Your self-starter mentality and work smarter approach
- Excellent verbal and written communication (native English proficiency)
- Customer facing experience or relationship management experience (bonus if it's in B2B SaaS)
- Ability to work effectively in a squad model and collaborate with Product, Marketing, Success and Engineering
- Bias towards impactful action. Driving results, demonstrating full ownership and keep yourself accountable
- Your experience addressing and selling to a tech audience (developers, technical writers, PMs)
- Track record of hitting revenue and account growth goals is a big plus!
What the job involves
- The Product Specialist is a key part of GitBook's go-to-market strategy
- The role is designed to help us accelerate revenue by identifying key opportunities to engage with high-potential accounts early on in their customer journey
- So it's the job of the Product Specialist to identify these strategic opportunities and build relationships at scale
- You can think of this role as part customer success and part solution selling (aka helping, not selling), with a laser focus on providing value to the end user
- By becoming an expert with the GitBook product you will arm yourself with the knowledge to educate customers on product features, answer workflow questions, and unblock them to help speed up their adoption, so they realise value early in their journey
- As a Product Specialist you will be tasked with building and validating 'Playbooks', which are repeatable combinations of customer touchpoints to achieve a desired outcome (e.g. free to paid conversion, paid account expansion)
- Qualify signups/accounts and make a judgement call about investing your time and energy
- Proactively reach out to users & companies that meet our ideal customer profile
- Be the main go-to POC at GitBook for many customers early in their journey
- Run customer calls and give product demos / Q&A's (sometimes 1-on-1, sometimes 1-to-many)
- Answer inquiries (usually from hand-raisers) around pricing and use-case fit
- Capture and distill feedback from user conversations and relay this back to the product squads
- Convert feedback you're hearing into initiatives to help unblock users at scale (e.g. assisting an user with a product question and updating our docs to help the next user answer the same question)
- Happier customers - increased adoption of the product leads to improved retention & decreased churn
- Feedback loop - you will be one of the main voices of the customer internally and will be an influence on what we work on
- Long term relationships - you will be the first human touchpoint for many GitBook users. Your work will set the foundation for growing a single user trialling our tool into an enterprise-wide agreement
- ARR acceleration of owned accounts (what is the incremental difference resulting from our Playbooks)
- Efficiency (ability to be as efficient as possible with your time and send users back into the self-serve funnel if they did not need human assistance)
- Feedback loop (qualitative - how effectively are you bottling up your insights from speaking to customers and sharing with the rest of the company)
- Retention of accounts
Application process
- First, we will take the time to review your application and we will get back to you within a week, regardless of our decision
- We know that your time is valuable so we work to move the process along quickly and keep it casual
- Meeting with Lilian from our People team (30 min) to deep dive on your experience and skills
- Meeting with our Revenue Operations Manager (60 min) to discuss your experience and skills needed for the role
- Short case study to assess your skills live
- Meeting with our COO (45 min) to ensure there's alignment between
- Meeting with peers (60 min) to get to know each other
- This process is not set in stone, we might add steps to the process as we go along, like a work sample
Our take
French-based Gitbook is a modern documentation platform that offers teams an updated document standard for their work. The platform can be used to document a range of things, from code to APIs, to how to use a software product.
Boasting clients from companies at Adobe, AWS, unity and Discord, Gitbook has now hosted over 1.5M documents on its platform, reaching nearly 100M unique page views per month. For too long, technical teams’ only options were all-in-one editing tools like Google Docs, which was not designed for sharing or hosting technical knowledge.
Following investment from Fly Ventures, Gitbook continues to grow out its product, notably working on hosting new integrations to offer users a more suitable platform for their specific needs, ultimately enabling productivity in technical teams.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 3 rounds)
Aug 2018
$1m
SEED
Aug 2016
$1.1m
SEED
Total funding: $2.2m
Company benefits
- Have an impact by building a product that helps thousands of teams and millions users around the world
- Move fast and learn in the challenging environment of a fast-growing startup
- Work remotely wherever you want to
- Enjoy flexible working hours and unlimited vacation time
- Benefit from a dedicated budget for home office set-up, as well as a per request budget for co-working space
- Get 16 weeks parental leave to welcome a child (or children!)
- Enjoy working with a supportive, collaborative team and spend time together during team off-sites
Company HQ
Perrache, Lyon, France
Leadership
Samy Pessé
(Co-founder)Previously co-founded Peoplze, as well as Codebox where they were CTO.
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