Senior Software Engineer, Intercom
Frontend Platform
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- Deep knowledge of Web UI technologies (JS, CSS, HTML) and Node.js
- Experience using JavaScript frameworks (Ember, React, Vue, etc) to build complex UIs
- Ideally, you’ve built, or supported building, a SaaS product in a previous role and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
- Significant, demonstrated impact that your work has had on the product and/or the teams you worked with
- Proficient with standard software engineering methodologies, e.g. unit testing, code reviews, design documentation
What the job involves
- We are looking for Senior engineers to join our core Frontend Tech team, which enables the core technologies that Intercom is built on, in our Infrastructure Group
- This is for you if you are passionate about frontend tooling and supercharging product teams to ship and learn fast. For example, the team you’ll be joining is currently focused on speeding up local build times for our Ember apps, as well as rolling out Typescript across the org
- We’re a growing team charged with evolving how Intercom builds UI and enabling our product development teams to ship high-quality software quickly. Our main application is a large Ember app which has evolved with the framework over time, and we also have React and NextJS applications
- We support the company in building a robust platform, a beautiful Messenger, an efficient teammate experience, a secure by default system, all while scaling the platform to billions of users
- Contribute to our technical strategy and architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they
- Building new tools and services that make it fast, safe and easy for other Intercom engineers to leverage our web frameworks
- Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work and enablement
- Collaborating with other world-class domain experts
- Play an active role in hiring, mentoring, and career development of other engineers
- Engaging with open source communities
- Raise the bar for technical standards, performance, reliability, and operational excellence
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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