Customer Success Manager, Yotpo

SMB

$80-95k

In addition to base salary, this role includes a variable compensation component and equity

Junior and Mid level

New York

More information about location

3+ days a week in office

eCommerce marketing platform

Job no longer available

eCommerce marketing platform

501-1000 employees

B2BMarketingeCommerce

Job no longer available

$80-95k

In addition to base salary, this role includes a variable compensation component and equity

Junior and Mid level

New York

More information about location

3+ days a week in office

501-1000 employees

B2BMarketingeCommerce

Company mission

Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.

Job

Company

Role

Who you are

Experience in a CSM or Account Management role – preferably in a SaaS environment
General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells
Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems
Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment

What the job involves

Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions
Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships
Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells
Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points
Be the voice of your customers by advocating internally for solutions to boost long-term customer value
Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients

Our take

The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.

The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.

Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimised management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalise well on the growing eCommerce sector.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-2% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (1.8)

Company

Funding (last 2 of 10 rounds)

Sep 2021

$30m

LATE VC

Mar 2021

$230m

SERIES F

Total funding: $452.2m

Company benefits

Private healthcare, dental and optical included
Pension contribution
Voluntary death in service policy
Cycle to work scheme
Generous PTO, volunteer days, holidays and flex days
Individualized career development, rewards and recognition
Wellness and philanthropic programming and events
Hybrid work model

Company HQ

Hudson Square, New York, NY

Leadership

Tomer Tagrin

(Co-Founder & CEO)

Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.

Omri Cohen

(Co-Founder & COO)

Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.

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