Technical Writer, SecurityScorecard

• 5+ years of experience as a technical writer, preferably in a SaaS, cybersecurity, or managed services environment
• Batchelor's degree
• Proven ability to write for both technical and non-technical audiences
• Familiarity with cybersecurity concepts, SOC operations, or security tooling preferred
• Excellent written and verbal communication skills
• Strong project management skills and the ability to work independently and cross-functionally in a fast-paced environment
• Experience with documentation platforms such as Confluence, GitHub, Notion, or similar tools

Desirable

• We are seeking a skilled and detail-oriented Technical Writer to join our Product team and support MAX, our flagship managed cybersecurity service. In this role, you’ll be responsible for creating clear, concise, and accurate documentation that enables internal teams, customers, and partners to effectively understand and use MAX. You'll collaborate closely with Product Managers, Engineers, and Customer Success to develop user guides, release notes, technical FAQs, and process documentation
• Create, edit, and maintain technical documentation for MAX, including product guides, onboarding materials, runbooks, release notes, knowledge base articles, and internal SOPs
• Translate complex cybersecurity concepts and managed service workflows into easy-to-understand content tailored to different audiences (technical and non-technical)
• Work closely with Product, Engineering, Security Operations, and Customer Success to ensure documentation is complete, accurate, and aligned with product updates
• Contribute to the development of training and enablement materials for internal stakeholders and end users
• Establish and maintain a consistent tone, structure, and style across all MAX documentation
• Proactively identify documentation gaps and continuously improve content based on user feedback and product evolution