People Operations Manager, Lillio

• Not only a people-people person, but someone who believes that an outstanding employee experience is rooted in exceptional people operations
• You’ve been in this role before and understand what it means to work for a company at this stage and scale
• As a senior-intermediate People team member (with no initial direct reports), you care deeply about employee experience, process improvement, and operational excellence
• Titles of folks who will excel in this role might be: HR Manager, Sr. HR Generalist, Senior HR Business Partner (or Sr. PBP), People Operations Manager, People & Talent Manager, Lead- People Operations. While we understand that many folks grow experience ‘up’ through the Office Manager - People Generalist trajectory
• We are looking for someone who has experience in this type of role for at least 5 years in the USA
• This is an exciting opportunity to join a mission-focused, private-equity backed company, and is a perfect role for someone who is excited about refining foundational people processes to better support the employee experience
• You have been an HR team member at the 1-10 growth stage before, and you understand how to balance the needs of the business against the ‘perfect’ people processes
• Expertise in compensation analysis and benchmarking for GTM (CS, Sales, Marketing) and technical (Software Engineers, Product Managers, Designers, Curriculum & Content) roles
• Experience supporting processing of payroll, group benefits administration and 401K/HSA plans
• Prior experience in supporting the development of career ladders, advising decisions and facilitating decisions and discussions about internal mobility, performance management, hiring and promotions
• Knowledge of HR laws and regulations across the US
• Strong communication and interpersonal skills, with the ability to build effective relationships across the management level both in-person and virtually
• Demonstrated experience in performance management, survey administration, employee relationships, employee engagement, talent development
• Proficient in generating reports from spreadsheets, HRIS, applicant tracking systems, and performance management software
• Previous experience with workforce management in states including: California, Maryland, Florida, Oregon, New York, Texas, Pennsylvania
• Proficient in Google Suite, Slack, ADP, HiBob, Deel and Lever
• Experience working with Notion

Desirable

• This is our first US-based People team role, joining a People team based largely in Canada
• In this role, you get to build a solid foundation and framework that aligns with Lillio’s (new!) core values and its developing people processes
• As the People Operations Manager in the United States (US), you will play an integral role in building the company’s success by managing the execution of HR strategies (as set out by the VP, People & Organization Development)
• This key position will be responsible for supporting the execution of US-based programming including: compensation structure & total rewards (including payroll management), onboarding, employee surveys, performance reviews, and employee relations
• As the primary US-based employee point of contact, you will work closely with Team Leads and Managers across all functions
• Your Manager: Lillio’s VP, People & Organization Development
• Conduct comprehensive compensation benchmarking analysis in collaboration with your Canadian counterpart, including bonus and equity stock programs
• Assist with payroll and benefits administration as needed, in coordination with the Finance team; including potential implementation of a new payroll (and HRIS) software
• Design and oversee the performance review, merit increase, and promotion process that aligns with the Lillio’s goals and values
• In partnership with the Canadian team, advise the VP, People & Organization Development on performance management, internal mobility, employee development, succession planning, and terminations
• Conduct investigations into employee complaints and conflicts, ensuring fair and consistent handling
• Advise people managers on proper resolution of employee relations issues
• Lead all FMLA and leaves of absence reviews, ensuring compliance with all laws and regulations
• Collaborate daily on the development and integration of people programs with the People Business Partner(s) in Canada
• Support the enhancement of the onboarding and re-onboarding program for all US-based employees
• Support the administration, and evaluation of annual employee surveys; make actionable recommendations to the VP, People & Organization Development based on employee survey results
• Support talent retention, including employee engagement programs, work anniversary celebrations, and professional development opportunities
• Oversee employee exit process, including conducting exit interviews and analyzing data for retention strategies in order to share actionable feedback with the VP, People & Organization Development
• Advise appropriate personnel actions aligned with HR laws and regulations in the US, ensuring the company's policies and practices are compliant
• Collaborate with Team Leads, Managers and Directors to understand their needs and align HR strategies to the business by providing relevant HR metrics and reports to inform managers in making data-driven decisions
• Support the integration of any acquired businesses through the updating of employee data into the appropriate HR systems
• Streamline HR operations and processes between the US and Canada with smart utilization of current HR software and tools
• Ensure compliance with all federal, state, and local employment laws and regulations

• Please note that we place serious consideration to your application responses to all questions; only completed profiles will be considered for this role