Customer Success Manager, Optery
Cybersecurity, Contract
$40-80k
Opt-out software
Job no longer available
Opt-out software
1-20 employees
Job no longer available
$40-80k
1-20 employees
Company mission
To put consumers in control of their personal data.
Role
Who you are
- Bachelor's degree
- Track record of professional success and achievement
- At least 3+ years of experience as an Customer Success and/or Account Manager for a SaaS product, or a similar role such as Sales, Customer Success, and/or Customer Support
- 2+ years in the cybersecurity or data privacy industry is strongly preferred
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with enterprise-level clients
- Analytical and data-driven, with experience using reports and metrics to inform decision-making
- Strong leadership skills, with the ability to motivate and inspire team members
- Ability to build and maintain relationships with enterprise-level clients
- Strong technical aptitude and knowledge of data security and privacy concepts, tools, and technologies
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving client needs
- Self-motivated, proactive, and capable of working independently as well as part of a team
What the job involves
- You will work closely with Optery’s CEO and other executives to develop and implement customer success strategies and tactics that drive revenue and align with the company's overall goals and objectives
- Develop and maintain long-term relationships with clients, acting as their primary point of contact
- Understand clients' business objectives, challenges, and data security requirements
- Conduct regular account reviews to assess customer satisfaction, identify growth opportunities, and address concerns
- Collaborate with internal teams to ensure the successful implementation and delivery of data security solutions
- Identify upsell and cross-sell opportunities within assigned accounts to drive revenue growth
- Develop account strategies and action plans to achieve sales targets and exceed customer expectations
- Collaborate with the sales team to prospect and qualify new business opportunities
- Prepare and deliver compelling presentations, proposals, and demonstrations to clients
- Develop and maintain a deep understanding of Optery's products and services
- Articulate the value proposition of Optery’s products and services, addressing clients' technical inquiries
- Stay updated on the latest trends and advancements in data security and related technologies
- Document processes and procedures in internal SOPs and instruction sets
- Proactively identify and resolve customer issues, ensuring prompt and effective resolution
- Collaborate with other team members (e.g. marketing, product, customer support, sales) to ensure clients' needs are met in a timely and satisfactory manner and company goals are met
- Serve as an advocate for clients within the organization, ensuring their feedback and concerns are addressed
- Represent Optery at industry events, conferences, and other networking opportunities to build brand awareness and generate new business leads
- Ensure a smooth onboarding experience for new clients
- Report regularly on customer statuses and success to senior leadership
- Travel to customer meetings as needed
Our take
Phishing, spam calls and emails, identity theft, fraud…these are the things everyone risks as their digital footprint widens and their personal information is leaked or sold. Optery’s award-winning, patented search technology has built the company’s product into a truly influential platform for the over 1.5M+ customer opt-outs/removals it has managed so far.
The company is known as the first to offer a free account that enables users to see the scope of their digital footprint through screenshots of where their information is being shared online. Beyond that, the company gives users the option to manually remove their information or allow Optery to automatically remove them from those sites, erasing their home address, phone number, email, and other personal information at scale.
There are a number of websites that offer similar services, such as DeleteMe and Privacy Bee, but Optery offers deeper and more widespread insights than other options. As one of the top options on the market, Optery is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2023
$2.7m
SEED
Aug 2022
$0.2m
SEED
Total funding: $2.9m
Company benefits
- Stipend for home office setup
- As a remote first company, you can work from wherever you want
- Team offsites
- Flexible paid time off policy
- Health, dental, and vision insurance (U.S. employees)
- 401k program with generous employer match (U.S. employees)
Company HQ
SoMa, San Francisco, CA
Leadership
Lawrence Gentilello
(CEO)Former DMP Practice Lead at Accenture, Senior Manager (Product Management & Audience Data Management) at Oracle. Co-Founder & former Board Director of Screenleap.
Chen Atlas
(CTO)Former Tech lead at Runa and VP of Product at Feature.fm. Co-Founder & former CTO of both As You Stay and Cleanly.
Dekel Barzilay
(VP of R&D)Founder of Cya Lights and JamOnJam. Former Chief Architect at Lusha.co. Previously worked as a Full Stack Developer at various companies including Gigya, Natural Intelligence, and Zend by Perforce.
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