Customer Success Account Manager, Torch Technology

• At least 2-4 years of proven success in sales, account management, or customer success within the technology or SaaS industry
• Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
• Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and renewal targets
• Ability to think strategically and analyze customer needs to both unlock opportunities and creatively problem-solve
• Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
• Strong communicator, and comfortable with having significant phone and video call time with customers for relationship management
• Passionate about building relationships, particularly with small businesses
• Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Desirable

• Work closely with a portfolio of dental practice partners to engage, retain and grow a book of business of accounts on the Torch platform
• Engage in proactive account management process to ensure high renewal rates and minimize churn (both GMV and logo)
• Identify new revenue opportunities through product adoption and location expansion
• Communicate changes, updates, and product roadmaps to accounts
• Proactively identify account risk and work quickly and diligently to ensure we are delivering the best possible experience for our practices to ensure high account retention
• Collect and synthesize practice feedback into insights that can inform and drive the product and business roadmap
• Build meaningful, lasting relationships to make Torch the central ordering platform for our practice partners