Account Manager, Torch Technology

$75-85k

OTE

$60-65k

BASE

+ Bonus opportunities

Salesforce
Mid and Senior level
Austin
New York
Torch Technology

Ordering & inventory tech for dental practices

Open for applications

Torch Technology

Ordering & inventory tech for dental practices

101-200 employees

HealthcareB2BSaaSDentistryeCommerceProcurement

Open for applications

$75-85k

OTE

$60-65k

BASE

+ Bonus opportunities

Salesforce
Mid and Senior level
Austin
New York

101-200 employees

HealthcareB2BSaaSDentistryeCommerceProcurement

Company mission

To improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process.

Role

Who you are

  • At least 3-5 years of proven success in sales, account management, or customer success within the technology or SaaS industry
  • Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
  • Willingness to hustle, roll-up sleeves, and get in the weeds with our partners in order to hit monthly and quarterly revenue, retention, and renewal targets
  • Ability to think strategically and analyze customer needs to both unlock opportunities and creatively problem-solve
  • Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
  • Strong communicator, and comfortable with having significant phone and video call time with customers for relationship management
  • Passionate about building relationships, particularly with small businesses
  • Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Desirable

  • Experience at a fast-growing startup
  • Experience in healthcare and dental industry
  • Knowledge of working with SMBs (small and medium business)
  • Experience using CRM tools (e.g. Salesforce)

What the job involves

  • Work closely with a portfolio of dental practice partners to engage, retain and grow a book of business of accounts on the Torch platform
  • Engage in proactive account management process to ensure high renewal rates and minimize churn (both GMV and logo)
  • Identify new revenue opportunities through product adoption and location expansion
  • Communicate changes, updates, and product roadmaps to accounts
  • Proactively identify account risk and work quickly and diligently to ensure we are delivering the best possible experience for our practices to ensure high account retention
  • Collect and synthesize practice feedback into insights that can inform and drive the product and business roadmap
  • Build meaningful, lasting relationships to make Torch the central ordering platform for our practice partners

Share this job

View 7 more jobs at Torch Technology

Insights

Top investors

37% employee growth in 12 months

Company

Company benefits

  • 401k benefits with Slavic
  • Unlimited paid time off (PTO)
  • Maternity and Paternity leave
  • Medical and dental coverage with Aetna
  • Work from home stipend
  • Commuter benefits for hybrid employees
  • Fully stocked pantry and fridge for hybrid employees

Funding (last 2 of 5 rounds)

Mar 2024

$10.5m

SERIES B

Jul 2023

$28m

SERIES B

Total funding: $70.5m

Our take

For many dental practices, procurement can be a time-consuming and frustrating process which takes them away from their patients. Torch Dental solves this problem with its all-in-one procurement technology.

Torch's eCommerce software platform is geared towards not only saving dental practices valuable time, but it can save them money too. Unsurprisingly, this has proven popular with dental practices, which are under mounting pressure due to demand.

The office-based healthcare supply industry is worth over $100 billion, and companies like Torch stand to make impressive gains in the coming decade. If Torch can invest further in its outreach, and scale its user base, it could see growth skyrocket.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle