Senior Customer Support Agent, Fyxer.AI

Salary not provided

Zendesk

Intercom

Mid and Senior level

London

More information about location

4 days a week in office (Chancery Lane, London)

AI executive assistant

Posted today

AI executive assistant

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Posted today

Salary not provided

Zendesk

Intercom

Mid and Senior level

London

More information about location

4 days a week in office (Chancery Lane, London)

21-100 employees

B2CB2BArtificial IntelligenceInternal toolsProductivity

Company mission

To offer executives a holistic service rather than a single employee and EA’s flexible and remote working.

Job

Company

Role

Who you are

3-5 years in customer or technical support, preferably within a B2B SaaS environment
Strong written and verbal communication skills
Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, and hands-on
Experience with customer support tools such as Zendesk, Intercom
A genuine interest in AI and the future of work

What the job involves

Provide first-line customer support via chat, email and video-calls as needed
Troubleshoot technical issues and escalate complex problems to Product Engineering when necessary
Identify and document recurring issues and contribute to improving our support processes and knowledge bas
Act as the bridge between Support, Sales and Customer Success, enabling the effective management of our customers
You’ll be backed by a strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy you need to proactively solve customer problems, drive impactful solutions, and grow your career at pace
You build systems and tools to work to your advantage
You consistently resolve complex technical issues
You proactively refine and own key support processes
You act as a trusted cross-functional partner

Application process

Submit your CV (no need for a cover letter)
We’ll review it
An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
Customer case study with a panel (45 minutes)
Meet more of the team (30 minutes)

Salary benchmarks

Our take

Fyxer AI delivers AI executive assistants that can organize inboxes, draft emails in the tone-of-voice of each user, and write "better-than-human" meeting notes. Plugging directly into Gmail, Outlook, Slack, Teams, Google Meet and Zoom, its service is simple to use without the need to grasp additional software.

As more and more professionals turn to AI to save them time in their everyday tasks, Fyxer AI's secure and streamlined service is sure to gain more attention. Things certainly look to be going well, as in 2024 the company raised $500K in just three weeks from existing customers and their networks - a sure-fire sign of the value users see in its offering.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Mar 2025

$10m

SERIES A

Aug 2024

$0.5m

EARLY VC

Total funding: $10.5m

Company HQ

Alamo Square, San Francisco, CA

Leadership

Archie Hollingsworth

(Co-Founder & CRO)

Founding Member of Pavilion. Co-founded FYXER, an Executive Assistant Agency, in 2016, and is now using that knowledge at Fyxer AI.

Matthew Ffrench

(Co-Founder & CTO)

Previoulsy co-founded and was CTO at Mercado. Was also Product Manager at Zopa.

Richard Hollingsworth

(Co-Founder & CEO)

Founding Member of AI Circle. Co-founded FYXER with Archie, and was a Quant Trader at Bull Moose Derivatives.

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