IT Support Engineer, Kubrick Group
IT Team
£33-38k
10% Annual performance bonus
2+ days a week in office
Creating expert big data consultants
Job no longer available
Creating expert big data consultants
1001+ employees
Job no longer available
£33-38k
10% Annual performance bonus
2+ days a week in office
1001+ employees
Company mission
To bridge the gap between academic success and the high levels of skills required to be productive in complex technology projects.
Role
Who you are
- Proven experience in 1st/2nd line support role with extensive user and system support experience
- Extensive knowledge of O365 Suite, Exchange Online, Teams, OneDrive, SharePoint, Office Suite applications
- Azure, devops environment, conditional access, Azure AD & Azure AD Services
- Microsoft Intune Endpoint Management & Autopilot builds
- Hardware and software asset management
- ITIL - highly advantageous
- Understanding the Service Desk environment. Experience with freshservice preferable
- Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android)
- Working on CRMs such as Zoho, salesforce, MS Dynamics
- Ability to troubleshoot & resolve issues at first touch
What the job involves
- Acting as the first point of contact for IT related issues and requests.
- Providing deskside and remote IT support to the user base including triaging, prioritisation, escalation, and actioning of support requests
- Managing end-user requests via ticketing-based service desk to resolve any IT related issues
- Installing new/rebuild existing laptop computers as well as configure hardware, peripherals, operating system, etc. in accordance with standards and project/operational requirements
- Maintaining existing infrastructure in accordance with operational procedures
- Performing daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs
- Maintaining lifecycle of both user accounts and user hardware
- Maintaining operational, configuration and other procedures
- Ensuring compliance with support and Information Security policies and associated procedures
- Owning and contribute to ongoing IT Continuous Improvement Projects
- Creating and update technical documentation and knowledge base articles
- Undertaking other ad-hoc duties as and when required
- Liaising with third party companies for support of infrastructure hardware and software where required
- Managing and maintain the asset logs
- Onboarding and offboarding process for users
Application process
- 1. Phone Interview with Internal Recruiter
- 2. Video Call with Hiring Manager (Technical Interview)
- 3. Video Call with a Senior Leadership member
Salary benchmarks
Our take
Kubrick group acts in part as a tech talent development hub, and business consultancy firm. By scouting and training promising graduates in Big Data, AI and Cloud Technology before deploying them as on-site junior consultants, the company is able to address a tech skills gap for both individuals and companies.
One really interesting facet of Kubrick Group’s model is that they allow clients to hire these junior consultants free of charge after a two year period. This solves another problem for both parties – career growth for the consultant, and skills retention for the client.
Kubrick Group has been growing rapidly over the past couple of years and has picked up a whole host of major clients – Sky, Morgan Stanley, Deliveroo, Schroders, Jaguar Land Rover, and Credit Suisse to name but a few.
It’s all been positive for Kubrick thus far, the next big step after major investment from Bowmark Capital is expansion, particularly into the USA.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Company benefits
- 25 days leave & bank holidays
- Perkbox Medical healthcare
- Online Fitness classes
- Free counselling through Perkbox premium
- Cycle to work scheme
- Discounts on retailers, restaurants, gyms etc
- Fun company events and team socials
- Ongoing development opportunities
- Excellent career progression
- Company Laptop
Company HQ
City of London, London, UK
Leadership
Simon Walker
(Managing Partner)Co-founder and former board member of MyEcho - a data-driven, not-for-profit social enterprise. Former COO at workforce solutions provider Hydrogen Group.
Tim Smeaton
(Managing Partner)Co-founded MyEcho with Simon Walker and also sat on the BoD. Former CEO of Hydrogen Group. Also serves as Managing Partner at Management Consultancy Firm Minty Consulting.
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