Product Marketing Intern, Unbabel
2-3 days a week in office
AI-powered human translations
Job no longer available
AI-powered human translations
501-1000 employees
Job no longer available
2-3 days a week in office
501-1000 employees
Company mission
To eliminate language barriers so that businesses can thrive across cultures and geographies.
Role
Who you are
- Experience in product marketing, marketing business development, customer support or related position is desirable but not required
- You’re curious about technology and how it intersects with solving real customer problems
- You have experience with artificial intelligence and machine learning (desirable but not required)
- You’re self-motivated, action-oriented and accountable for getting the job done
- You flourish in ambiguity and can make quick, thoughtful decisions
What the job involves
- Market intelligence and competitive tracking
- Produce product documentation and develop accessible, scalable sources of truth
- Manage, maintain, and curate the product marketing knowledge base
- Communicate product releases to customers
- Plan, engage and deliver customer research
- Messaging development and product positioning
- Manage, deliver, and drive product marketing programs
- Understand Unbabel’s products and translate technical details into benefits for our target audience
- Perform competitive analysis, market intelligence and customer research
- Work closely with product management teams and share insights back from the market
- Partner with Sales Enablement to train sales on the problems we solve for our buyers and users and develop respective collateral
- …and more!
Our take
According to Unbabel, offering multilingual support is essential for building trust and loyalty among customers. Unbabel is an AI-powered language operations platform that helps customer service teams easily interact with international clients.
Unbabel's proprietary technology combines AI with human expertise in order to allow agents to respond almost instantly to international clients, in their native language. What's more, businesses using its service increase their average CSAT, CES and NPS scores and reduce their customer support costs since they don't have to hire expensive native-speaking agents for translating customer service messages.
Unbabel will be investing in international expansion in the US, Europe & Asia and in developing the capabilities of its AI, including founding an AI research lab in Pittsburg. The company counts Facebook, Panasonic, Booking.com, Logitech, Udemy and Microsoft among its clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2023
$21m
LATE VC
Sep 2019
$60m
SERIES C
Total funding: $111.9m
Company benefits
- Learning and development - We support professional development with masterclasses and conferences, as well as collective learning on topics that affect us all, like stress management and unconscious bias training
- Dog-friendly office - The human-canine bond is everywhere. Our dog-policy reflects that truth.
- Surf’s up - Hang ten with free, fully coordinated surf sessions, every Thursday. Beginners welcome
- Yearly company retreat in Portugal
- Work from home opportunities
- We offer competitive private health insurance to all full-time employees
- Stock options - We give all our employees the option to purchase Unbabel stock
- Diversity and Inclusion - As an organization, we prioritize a constant fight against inequality of any kind with progressive initiatives exhibited both internally and externally
Company HQ
SoMa, San Francisco, CA
Leadership
Bruno Prezado Silva
(Creative Director)Former Designer at JWT and UX and Interface Designer at Dezine.com.
Hugo Silva
(Developer)Previously a Web developer at Bomsite and a Frontend developer at Dezine.com.
João Graça
(CTO)Former Official Member at Forbes Technology Council and the Chief Scientist at Dezine.com.
Vasco Pedro
(CEO)Previously co-founded both Bueda in 2009 as well as Dezine.com in 2012. Since, have mentored with Beta-i, helping Startups navigate the early stages of development.
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