Customer Success Manager, Split Software
$160-190k
With an additional variable on top of the base salary
Office located in Redwood City, CA
Feature delivery platform for engineering teams
Job no longer available
Feature delivery platform for engineering teams
201-500 employees
Job no longer available
$160-190k
With an additional variable on top of the base salary
Office located in Redwood City, CA
201-500 employees
Company mission
To empower teams to build better software, more efficiently, through the power of data.
Role
Who you are
- 6+ years relevant experience working with customers to drive adoption of a product or service
- Strong background in Account Planning and joint Customer Success Plans to drive adoption and creation of new product features
- Proven experience in managing large, complex project implementations
- Strategic thinker and storyteller with strong attention to detail
- Experience in DevOps or Analytics space a plus
- Business Skills;
- Excellent presentation skills, in addition to verbal and written communication skills
- Proven effectiveness at leading and facilitating community and executive discussions
- Ability to translate complex terminology into a clear set of actions and next steps
- Self starter with an entrepreneurial spirit and can drive action in the face of ambiguity
- Ability to work autonomously and to prioritize tasks, while managing a diverse workload
- Technical Skills;
- Understanding of agile methodologies and the elements of a software release cycle a plus
What the job involves
- Ensure customers get the most value from Split and increase adoption by establishing relationships within all levels of the organization from Executive Sponsors to Day to Day contacts
- Provide action oriented approaches and utilize problem solving skills in order to create loyal Split advocates within our customer base
- Understand customer business objectives and goals in order to create actionable roadmaps and account plans in partnership with Sales to drive adoption and upsell opportunities
- Possess a comprehensive understanding of the Split platform, new products and features in order to add value to every customer conversation
- Partner with other cross-functional team members to translate business problems and needs into product requirements to support new solutions for customers
- Provide feedback on current CS programs to the Product Success team and improve our best practices and playbooks to address key customer scenarios
Our take
Digital companies must test and release new features at a rapid rate to scale and compete in today's economy. However, every experimental feature release must be meticulously assessed for risk and security breaches, a process which is time-consuming.
Split provides a platform for feature flagging and experimentation that aims to increase the rate that enterprises can test and release new features. This is achieved by providing tools that process automatic feature flags and impact calculations whilst maintaining integration with enterprise tools such as Slack, Jira and Datadog.
The company provides a free demo of the full platform in addition to a free version offering limited functionality. The feature flagging tool has seen widespread use, resulting in a 300% increase in use over the last year.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$50m
SERIES D
Aug 2020
$33m
SERIES C
Total funding: $109.8m
Company benefits
- Highly-motivated teams working with the latest technologies
- Collaborative and remote inclusive work environment
- Competitive salary
- Company equity for all Splitters*
- Health insurance for you and your family group*
- Parental Leave*
- Flexible PTO and Volunteer time off*
- Annual Educational and monthly wellness stipends*
- Career Path based on your career goals
- Inclusive company events that highlight Split’s values and foster team bonding
Company HQ
Centennial, Redwood City, CA
Leadership
Trevor Stuart
(President)They worked at Morgan Stanley for over 3 years prior to working as a Technology Crossover Ventures Associate. After roles at RelateIQ and Salesforce for over 2 years, they co-founded Split in November 2015.
They worked for 4 years at SalesforceIQ before founding Split with Trevor in 2015. They have been CTO since, alongside being an Advisor at InOrbit.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job